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Jumia Food - Food delivery

(4 004)
Price
0
Category
Food & Drink & Lifestyle
Last Update
May 25, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Jumia Food - Food delivery

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

4 004

Avg rating,
total

⭐4.0

Description

3698 chars

JUMIA FOOD delivers Meals, Drinks and Groceries from hundreds of restaurants and shops across 9 countries directly to you. Everything you need, delivered now! Order meals from the comfort of your home or office and get your meals delivered to you. Get your favorite meals from your most trusted and loved restaurants in the city only one click away and with a fast delivery straight to your doorstep. Jumia Food also lets you order for groceries in its new SUPERMARKET service, as well as drugs and medication in its PHARMACY service (available only in some countries), delivering these essential needs to customers all within the hour of placing an order. HOW IT WORKS: SIMPLE AND FAST 1) Enter your location and find restaurants and shops around you. 2) Browse meals and products from pick listed restaurants and shops near you. Order wherever you are! 3) Sort based on rating, budget, opening hours, delivery time, delivery fee, minimum order amount, vouchers acceptance. 4) Enter your delivery address and pay online or cash on delivery. 5) Make the most of promos, voucher codes and the Free Delivery option (only on selected restaurants) 6) Track your order and enjoy quick delivery! 7) Rate and review the entire experience. Any Doubts? The Live Chat with our customer service is here to help. CUISINE VARIETY Have your favorite meals delivered straight to your door! Jumia Food partners with the best restaurants to provide you with the richest variety of meals whatever your appetite. Watching a football game with friends? Want a romantic moment with your partner? No time or not want to cook? Busy at work and can’t step out for lunch? Whatever you are craving, we put great local food all in one place for your absolute enjoyment. + American, Continental, Mediterranean + African (Nigerian, Ivorian, Ethiopian, Moroccan, Ugandan, and more) + Asian (Indian, Lebanese, Thai, Turkish) + Oriental (Korean, Chinese, Japanese, Sushi, Ramen, Noodles, Vietnamese) + Shawarma, Kebab, Couscous, Wraps, Sandwiches + Halal + Fast Food & Burgers + Healthy + French Fries + European (French, Crepes, Italian, Pizza, Pasta) + Meat (burgers, steaks) + Salads and Soups + Alcoholic Drinks + Mexican, Brazilian + Vegetarian + Breakfast, Smoothies, Fresh Fruit Juices, Bakery and Cakes + Coffee, Desserts and Ice Cream SUPPORTED CITIES DZ: Algiers, Oran, Blida, Boumerdès, Tizi Ouzou CI: Abidjan GH: Accra, Tema, Kumasi KE: Nairobi, Eldoret, Kisumu, Mombasa, Nakuru, Kajiado, Kiambu MA: Casablanca, Marrakech, Rabat, Agadir, Meknès, Tanger, Fès, El Jadida, Dar Bouazza, Laayoune, Kenitra, Mohammedia, Oujda, Salé, Taghazout, Temara & Tetouan NG: Lagos, Abuja, Port Harcourt, Ibadan SN: Dakar TN: Tunis UG: Kampala, Entebbe MORE INFORMATION Nigeria: https://food.jumia.com.ng Kenya: https://food.jumia.co.ke Ghana: https://food.jumia.com.gh Uganda: https://food.jumia.ug Morocco: https://food.jumia.ma Ivory Coast: https://food.jumia.ci Algeria: https://food.jumia.dz Senegal: https://food.jumia.sn Tunisia: https://food.jumia.com.tn OTHER BLOGGERS’ REVIEWS “Their service is fast, reliable and easy[…­]they managed to make food delivery fun and so convenient!” - by ConnectNigeria “It’s an easy to use app that gives you numerous choices, signing up is easy and happens when you are ready to order.” - Techweez “The app gives the users the fastest way to order food with a smartphone or a tablet.” - Kachwanya “I had never ordered food online and my reservations were because I always thought that it was expensive. After going through the Jumia Food website, I realized that I was wrong.” - TheWineAndFoodReview

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Zuli__
Jan 25, 2019

The app does exactly what it’s meant to do, and on rare occasions when things go wrong the support team usually calls me. There should be better compensation when mistakes are made however, I have had situations where the restaurant delivering the food or the app has some kind of miscommunication and when they do finally bring the food it’s cold and soggy... Jumia should hold restaurants responsible for making a fresh order or at least throw something extra in, discount, voucher for next order with that restaurant, along those lines. When my order finally came in late and cold and soggy they didn’t even have the decency to put include some sauce smh WHERE DA SAUCE

Ronxie 2
Dec 01, 2019

Your service does not deserve a one star, it’s a one star too many. The only good thing about your App is to order; after that everything goes downhill. I have made a total of 3 orders from your app and my experiences have been nothing to write home about. I have complained to your useless chat handler on the app, and was asked to send a mail for services paid for and not rendered. If that was all I had left, I would have died of hunger because after 3 mails there has been no response just automated messages acknowledging my mails. The last experience was a joke. I made an order to be delivered at 11am, delivery guy calls that he has been in a minor accident and would be on his way after attending to himself. He calls back an hour later that he had arrived. He actually brought a delivery of rice that has scattered all over the nylon with little or nothing left in the bowl. And he asked if I would collect it. It was a messy sight, as anyone could imagine. He promised to get another bowl delivered. Meanwhile I had called Jumia customer care, I had tried chatting and later wrote several emails. Till this moment, I have received no food, no call back, no response to my email and no refund. Shame on you! Please refund my N1300. Order ID n1jk-iz9g

Oba Dafidi
Jun 23, 2019

App works well and support is good. But after the first 5 or so orders, online payment started giving some funny problems, as it would keep going back to the login page even after I put in my details again (it had already been stored and used to order previously). Therefore, I am now only able to order and pay at delivery, and no longer able to pay online with my card, which can be an inconvenience if one has to go to the ATM first. This flaw is the only reason I’m giving it 3 stars and not 5, or even 6!

rw customer
Oct 23, 2017

I placed my order and a few minutes I was told the order has been confirmed and the count down began. An hour later the agent called me to inform me that the order is not available. I tried to explain to him that I need to make another order now because I have a family to feed and I need to get a voucher equivalent to the loss but the agent said he can only email it to me the next day and that it will only be 50% which is the voucher given for late order (not incomplete orders as is my case). I was appalled that he didn't seem to understand that I had relied on their service to provide food and had lost the time it takes to go out and buy my own food. The voucher to be emailed for the next day was not going to resolve the problem of the night. I am very disappointed with Jumia Food.

Kampala Steve
Dec 07, 2018

Unfortunately my food is been delayed by over an hour three times in the last two weeks. When I called to speak to somebody they always say let me call you back in five minutes and nobody ever calls me back. So I end up calling 30 minutes later and talking to a completely different person which they assure me that the problem is being resolved and I will get my food as soon as possible. When I do get the food that’s already late it is soggy and cold. I will not be using this app again and will be using their competitors app Simba food will see if they are any better. I recommend that you do not use this app it would be faster to hope in a cap and go get your food.

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About Jumia Food - Food delivery

Developed by Africa Internet Group.

Jumia Food - Food delivery is ranking in   Food & Drink & Lifestyle

Last update was at May 25, 2021and the current version is 4.8.0.

To see all other keys and revenue click here 1113993339

Jumia Food - Food delivery have a 4 004a user reviews.

Jumia Food - Food delivery was released in the App Store. It is developed by Africa Internet Group, who have also released the following apps.

Jumia Food - Food delivery has 4 004 user reviews.​

Jumia Food - Food delivery has an average rating of 4.0. ​The latest version of Jumia Food - Food delivery 4.8.0​ ​​was ​released on May 25, 2021​.

You can download Jumia Food - Food delivery ​here

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