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JOANN - Shopping & Crafts

(608 137)
Last Update
Sep 06, 2021
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Ratings & Reviews performance for JOANN - Shopping & Crafts

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

608 137

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1698 chars

JOANN - Shopping & Crafts Browse, Shop & Get Inspired Shop in the app, join our rewards program, shop the weekly ad, get coupons and personalized deals, or browse thousands of projects for inspiration. Express your creativity & share your own DIY projects.
 FIND YOUR HAPPY PLACE SHOP WITH EASE * Browse and search thousands of products * Get product details * Scan product barcodes * Ship to your home or pick up in store GET REWARDS CRAFTED JUST FOR YOU * Enjoy our free JOANN Smiles program and we'll send you personalized rewards, coupons and offers. * Present and scan your JOANN Smiles Reward code barcode at checkout to track your purchases and earn more rewards. * Take advantage of bonus discount days, birthday rewards, and other special surprises along the way. SAVE MONEY * Receive exclusive, app only coupons to use in-store or online * Browse and shop weekly ads. Now, view weekly ads with pinch and zoom. FIND AND SHARE INSPIRATION * Browse projects or create your own how-to project to share with the #handmadewithjoann community. * Share your Story with the Joann community. Explain how and why you live a handmade life. * Create your own shopping list and begin your next project Browse our class catalog to learn something new JOANN is the nation’s leading fabric and craft retailer with a great product selection, knowledgeable customer service, and class offerings for all ages. Download the latest JOANN app and be part of a community of people who love to make things with their hands, hearts and minds.

 This app uses background location to deliver exclusive coupons and sales for your favorite store. Continued use of background location may decrease battery life.

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Art Quilter 8
Jan 03, 2020

I love the app. Easy to use. Wish it understood when I typed in Oliso that more than one iron would appear. Other than that little issue the app works wonderful! I like the option to purchase on line and pick up at my local store utilizing coupons at the same time. I would really like the class registration to be easier to use. I find when you have sales on classes your web site will not allow me to select the register now button. Sometimes it’s not convenient to go to my local store and would like the option to register from home. I love the new Education coordinator for the sewing studio at the Fort Myers store Rachel. She goes out of her way to provide an excellent experience for all of her clients. Her knowledge of the long arm is excellent! Her knowledge of the classes and friendly disposition makes me want to sew at Joanns! I am very blessed to have two Joann stores in Fort Myers! As for your question about the website I think it could use a few tweaks but overall I enjoy the platform. Entertainment when I’m thinking about my next sewing or quilting adventure! I hope this helps. Blessings to you in the New Year! Debbie

Mar 22, 2019

I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan. 🤗

Quiet Right
Nov 25, 2017

This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.

Touch Hocky Champ!
Dec 19, 2017

I have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call. I have been a loyal Joann customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at Joann. It takes me no less than two hours to struggle with the app to place a moderate sized order.

Dec 01, 2019

I have been having a particularly hard time trying to find a certain color of yarn to finish a project. I saw there were 3 balls in stock at a particular store. I drove 45 minutes out of my way to come to this store. I arrive and I can’t find the specific color I’m looking for. I bring up the app and sure enough it says there are still 3 balls of that color yarn in stock. I find an employee only to have them tell me that those numbers aren’t correct and they take 24-48 hours to update. Why even have this feature in the app if it’s not always updated?! Also what would have happened if I bought online to pick up in the store? Would no one have known this actually wasn’t in stock until an employee went to put the order together? Also, many stores don’t carry this color so my only option is to order online, which the shopping is $7.99 for a ball of yarn that’s roughly $5.....and there’s no option to have it shipped to the store. And the only online coupon is for free shipping with an order of $75 or more.... This is a poor excuse for an app. With the technology available to us now there’s no reason why the in stock numbers aren’t updated in real time! If this can’t be accomplished then don’t even bother with this feature. Thank you for wasting my time.

CSR Racing 2

About JOANN - Shopping & Crafts

Developed by Jo-Ann Stores, Inc..

JOANN - Shopping & Crafts is ranking in   Shopping

Last update was at Sep 06, 2021and the current version is 7.2.4.

To see all other keys and revenue click here 405383140

JOANN - Shopping & Crafts have a 608 137a user reviews.

JOANN - Shopping & Crafts was released in the App Store. It is developed by Jo-Ann Stores, Inc., who have also released the following apps.

JOANN - Shopping & Crafts has 608 137 user reviews.​

JOANN - Shopping & Crafts has an average rating of 5.0. ​The latest version of JOANN - Shopping & Crafts 7.2.4​ ​​was ​released on Sep 06, 2021​.

You can download JOANN - Shopping & Crafts ​here

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