Jimmy John’s Sandwiches

ive never had a mistake with my order, a neat thing is if you order a lot at my location they bring up your things in a box rather than a plastic bag and all the drinks come in cups rather than bottles!! its cute and gives me a way better experience. the process of adding or taking away is really easy, and the delivery is great. it comes really quick, nothing ive ordered has taken over ten-fifteen minutes before and the workers have always been really accommodating when bringing it to my house. the rewards system is also extremely easy and something thats fun to look at and really easy to redeem also!! this is by far one of the best food apps out there definitely beats the McDonalds app with the rewards system then the daily app deals that sometimes have lots of issues in-store. this app is great and I will continue to use it!

I love Jimmy Johns and this app is literally so useful. I never write reviews for things and I usually think it’s irritating when I get the pop up but this is different. I eat there so often and the rewards program that come with this app is unmatched and so generous. It also makes ordering so convenient, you can add names to the sandwiches and customize everything in a very easy and clear way, and you can even add a cash option to pay when you arrive/ the delivery arrives. I have used this account program since I was in highschool, and the app just makes it so much better. They do occasionally send push notifications but it’s always just really good promotions or reminders of rewards I have on my account to redeem and I never find it bothersome. Literally highly recommend.

This App has improved greatly since it first came out and I appreciate that and use it more often. One last item I wish you would add (that other companies have and you don’t) is some sort of communication to the customer when the order is ready so that all I have to do is show it on my phone. Because there’s no email or message from the app, I had to wait in line for awhile and prove that I had indeed placed this order. Also, could you add fingerprint for opening the app? I have to look up my password every time I use it; that’s a pain. Ordering and paying from the app is a breeze and I love that. Thanks, Jimmy John’s for a great menu and convenient app. I’ve told many friends about it.

I just picked up my order. Two comments: 1. The sandwiches are always great tasting. Having said that, the bread for my Little Jimmie was extremely dried out. I’ve kDuring the shelter time, we have been eating JJ’s sandwiches at least once a week. Having dried out bread definitely lowers the enjoyment. 2. Trying to redeem rewards is an exercise in frustration. I selected my reward to redeem it and then preceded to the rest of my order. The redeemed reward shows at the top of the screen but when I try to checkout, I get a message that the reward is invalid. I backed out and tried it three times and got the same response. The employee at the store helped me and we finally were successful, but even he had problems with it. It should not be so confusing. It is very definitely not customer friendly.

I'm mostly satisfied with this app, but there are a couple kinks that need to be worked out. 1. If I enter my password incorrectly, I get a prompt that says "Network error occurred" instead of the standard "Your password was incorrect" or something to that effect. Those two statements are completely different and may detract users from trying to log in again if they believe something is wrong with he network. 2. Why give me an option to pick which Jimmy John's I can order from if it defaults back to a specific one anyway? This wouldn't be a problem except that there are two JJ's 0.5 miles from me, one is open 4 hours later than the other, and the app defaults to the one with the earlier close time. I have no problem calling to place an order at the JJ's that is open, but it renders the app useless to me after 11 PM.