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JCPenney – Shopping & Coupons

(507 539)
Price
Free
Category
Shopping & Lifestyle
Last Update
Oct 19, 2023
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for JCPenney – Shopping & Coupons

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

507 539

Avg rating,
total

⭐4.0

Description

2196 chars

Shop the best deals on dresses, shoes, jewelry, and much more with JCPenney. Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Never miss a chance to save when shopping for him, her, kids, or home. Buy items from brands you know and create a fun shopping experience that’s right for you. Shop new apparel, check prices in-store, see order history and so much more. It’s everything you want in an app! SUPER SIMPLE SHOPPING Find all the items you want at the prices you love thanks to our modern design. With the price check feature, you can scan products for store pricing and details! Try our True Fit tool to get your own personal fit & size recommendation for every style! BUY IN APP, PICK UP IN-STORE Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores! Want it fast, use contactless curbside pickup! SAVE COUPONS TO WALLET Not only are the weekly coupons and rewards just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order! NEVER MISS A DEAL Everyone loves a great deal, and we want to make sure that you never miss out on a deal or coupon again! Opt in to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney. SAVE YOUR FAVORITES Save your favorite products for later and come back to purchase them at any time! JCPENNEY CREDIT CARD Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders. We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the Rate Us section in the app or email us at apphelp@jcp.com. We’d love to hear about your experience. Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more! Continued use of GPS running in the background can dramatically decrease battery life.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

SG9578
Nov 30, 2019

I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.

M schwartz
Aug 21, 2019

I ordered 2 long dresses, for my daughters wedding. My first ordered got canceled, because I used a reward of 10 dollars, that apparently I had already used a while ago. I was okay with that. I reordered my 2 dresses again, what I received was 2 men’s pants, yet my ordered summary said 2 dresses. I called, spoke to a customer service representative. The lady said, I will open up a case, I don’t want to reorder and you get the wrong items again. I will send you return labels for the wrong items, someone will call you, with in 24 hours. They will hand pick your items, you will get expedited shipping. I return the items the same day. I waited for the call, nothing, so I called on the 3rd day. I speak to a customer care, who says, sorry, your items are no longer available. I was so disappointed, I asked for a supervisor. I speak to the supervisor, She said, We emailed you, yesterday . I said, I was told someone was going to call me and nobody did. She said, JCPenney doesn’t call, We only have one of your dresses available, do you wanted. I said, yes. I was transferred to a another person, to place my order. I asked if, I would get fast shipping and Free. She said, it will be free, which , I already had that, in my original order, but it will be standard shipping. I just told her, why? They screwed up my order twice, JCPenney policy’s. I said forget it. Sorry for the long story, I am so mad, been a JCPenney credit card holder for many years.

andrealynn13
Dec 10, 2019

I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information. So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!

Jdlagasse
Nov 26, 2017

I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

Ratwurkz
May 29, 2018

****UPDATE 29May2018***** I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh! ----- It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!

CSR Racing 2

About JCPenney – Shopping & Coupons

Developed by Penney OpCo LLC.

JCPenney – Shopping & Coupons is ranking in   Shopping & Lifestyle

Last update was at Oct 19, 2023and the current version is 11.19.0.

To see all other keys and revenue click here 925338276

JCPenney – Shopping & Coupons have a 507 539a user reviews.

JCPenney – Shopping & Coupons was released in the App Store. It is developed by Penney OpCo LLC, who have also released the following apps.

JCPenney – Shopping & Coupons has 507 539 user reviews.​

JCPenney – Shopping & Coupons has an average rating of 4.0. ​The latest version of JCPenney – Shopping & Coupons 11.19.0​ ​​was ​released on Oct 19, 2023​.

You can download JCPenney – Shopping & Coupons ​here

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