User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I love JCP, but the app is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!
I ordered 2 long dresses, for my daughters wedding. My first ordered got canceled, because I used a reward of 10 dollars, that apparently I had already used a while ago. I was okay with that. I reordered my 2 dresses again, what I received was 2 men’s pants, yet my ordered summary said 2 dresses. I called, spoke to a customer service representative. The lady said, I will open up a case, I don’t want to reorder and you get the wrong items again. I will send you return labels for the wrong items, someone will call you, with in 24 hours. They will hand pick your items, you will get expedited shipping. I return the items the same day. I waited for the call, nothing, so I called on the 3rd day. I speak to a customer care, who says, sorry, your items are no longer available. I was so disappointed, I asked for a supervisor. I speak to the supervisor, She said, We emailed you, yesterday . I said, I was told someone was going to call me and nobody did. She said, JCPenney doesn’t call, We only have one of your dresses available, do you wanted. I said, yes. I was transferred to a another person, to place my order. I asked if, I would get fast shipping and Free. She said, it will be free, which , I already had that, in my original order, but it will be standard shipping. I just told her, why? They screwed up my order twice, JCPenney policy’s. I said forget it. Sorry for the long story, I am so mad, been a JCPenney credit card holder for many years.
I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.
I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!
****UPDATE 29May2018***** I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh! ----- It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!
Developed by the jcp.
JCPenney has 430 422 user reviews.
JCPenney has an average rating of 4.7.
The latest version of JCPenney (10.0.2) was released on Nov 19, 2019.
You can download JCPenney here:.
Shop the best discount deals on dresses, shoes, jewelry, and much more with JCPenney.
Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Buy items from
brands you know and create a fun shopping experience that’s right for you.
3 ways JCPenney will help you find the products you love for less!
1. Super simple shopping - Find all the items you want at the prices you love thanks to our modern design. You can even buy products directly in the app and then pick them up in store!
2. Never miss a deal - Save coupons to your wallet and use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order!
3. Get all the info you need - Our Price Check feature lets you scan barcodes in store to learn about the product. Or use our Snap to Shop feature to take a picture of your favorite fashion items and we’ll find similar products that you can purchase instantly via the app.
Want to stay up to date with the hottest deals? Don’t worry, we got you! Opt-in to be one of the first customers to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney.
We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the App Feedback section in the app. We’d love to hear about your experience.
Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more!
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