User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Instagram, what a fun app to connect you with the world! 😊 I’ve been a long time Instagram user, and have had my current account since 2013. I had never encountered any major errors that weren’t accounted for, and quickly fixed, until recently. When the “Instagram polls” were released, my account began slowing down, and getting extremely glitchy. 😕 I’ve never had the option to create an Instagram poll, post slider votes (not sure what those are called), or post the newly-released question stickers on my story. Mind you, I manually update this app each time a new update is released, leaving no room for error in automatic updates. To this day, after numerous emails and direct requests for help (through both the Instagram help page, the application, and personally emailing), my account still has no access to these accessories, limiting both the fun and functionality of my account. Before I deleted my second Instagram account permanently, I HAD access to these functions, meaning the issue was not with my application or phone specifically (I have also logged out of my account, and deleted the app to try and solve this problem). Not only have I never even HAD the option to choose these functions, but I have never gotten a response from Instagram that they are even TRYING to fix this issue. I love Instagram dearly, but there are definitely some minor issues that have been occurring, and growing to be major issues. 😬
My previous review from many years ago is below. Instagram took away the custom locations feature but made it so that if you “registered” your location on Facebook, then it would be available on IG. So I did this and it works ok, but twice now, an update comes through that removes my location from IG. It’s still there on FB and I can even check in and post to it. But it’s no longer on IG. The first time I registered the location again (which resulted in 2 of the same locations on FB). This time I’m not going to bother. I’m tired of IG messing with my location. In fact, I’m tired of IG all together. I think I’ll just go back to not using it. As you can see by other reviewers, the ability to add custom locations was very important to many of us!! You took away the ability to add permanent locations with FourSquare - and now we can't add custom ones either?!? But all the lame crap locations that were loaded in there as permanent, are still there! I really don't care about searching by location. I just want to be able to post my picture and put whatever funny custom location I want to in the location area. Why did you change it? Have you ever heard of the term, "if it ain't broke don't fix it"? Please stop giving us these "exciting new updates" that we don't want! When the ability to add custom locations comes back I will change my rating. Until then I will not being using Instagram.
I love Instagram, as many of these other reviewers do. I’ve had an account since Instagram first started. I almost always love the updates and am always very excited to see what’s new. That’s why I am very disappointed with Instagram right now. I have two accounts logged onto my account, one being my account and the other being my boyfriends (mainly to see the stuff he dms me from private accounts). Mind you, both accounts are logged on not just my phone but also his. My app says it is up to date on updates however my account does not have the features of the new update. For example, my account does not have the questions feature for the stories, the new three line bar to access settings and saved, as well as the new location/logo for the archived stories. However, when I switch to my boyfriend’s account, his account is updated and equipped with all the features above. It is very frustrating that the update has been around so long and my account has still not gotten the new features. I have written several times to the “report a problem” resource and nothing has been done. I have deleted the app and re downloaded it several times and still nothing. This isn’t the first time I’ve had this problem but it’s the first time it’s taken more than a month to be fixed. It is very frustrating and I really wish someone would fix this.
I normally wouldn’t be doing this, I need to say this right now. Instagram, you have a great app, a good look, etc. The one problem I have with you is that I can’t stop videos from playing automatically. The one feature you have when it comes to your website on a desktop or laptop, you don’t have it on your mobile versions; I’m disappointed. I try to go and stop this from happening when I use cellular instead of WiFi and it turns out that the video still plays automatically. Why? I lose more data when the video plays automatically let alone even loading the thumbnail of a video. The “Use Less Data” feature doesn’t work, at all. About a few versions ago or at least back in August or early September, the feature worked and I didn’t really need to be that concerned. But I can’t use a feature that won’t work. I have tried everything, turning on and off my phone, updated the app, and even deleted it and reinstalled it. I tried googling why it won’t work but there wasn’t any result that showed how to fix this stupid problem. I’m pretty sure there were other people that were experienced this because googling a topic and having shown something in the search bar as a top result shows that people have been googling a specific topic. But no result. So please can you fix this because this is a problem I’m not going to deal with anymore.
I LOVE THIS APP and go on it almost every day but recently my saved posts haven’t been showing up. I try going to my saved posts but it says there’s a problem and it gives me the option to refresh, however when I do refresh it, it doesn’t do anything. It just blinks white for a few seconds, then goes back to saying there’s a problem and once again giving me the option to refresh. This also happens when I go to some popular profiles that I happen to follow. I have no issues seeing their stories, however when I click to go to their main page (still on Instagram) it tells me there’s a problem and it gives me the option to refresh. I’ve tried clearing out my Instagram and shutting down and restarting my phone in an attempt to clear this problem up, but nothing has worked and it keeps doing the same thing over and over. This is a real problem for me. Half the reason I have Instagram is so I can view my saved videos/pictures (makeup tutorials, edits, fun fact pics, etc) and look at the profiles that I follow to see at their homepage and their content. I downloaded the recent Instagram update in hopes that you had realized this issue and cleared it up in the update but the update did NOTHING to fix this problem. PLEASE fix the problem so that I can continue to enjoy Instagram, otherwise there would LITERALLY be no point in me continuing to keep Instagram downloaded and taking up space on my phone. Thank you.
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