Hungry Caterpillar Play School

Updated reply 29.5.19 Hi there. To be clear, when you open the app, the first page you see displays the monthly and annual subscription prices. You cannot start the free trial without first selecting one. You then have to get through a parent gate and enter your iTunes password in order to agree to the free trial. That first page also explains that subscription will be charged at the end of the free trial unless cancelled. If you need any more help or instructions please email support@touchpress.com. Hope that helps! If it does, perhaps you would consider revising your review? Original reply 28.5.19: Hello. In order to cancel your subscription please do the following: If you are using an iOS device: 1. Launch the Settings app 2. Select iTunes & App Store 3. Select your Apple ID 4. Tap View Apple ID when the pop-up window appears 5. Enter your Apple ID Password or fingerprint ID when prompted 6. Select Subscriptions 7. Tap the subscription you wish to cancel 8. Select Cancel Subscription 9. Confirm when prompted. For future reference, this is how to cancel any Apple subscription. Unfortunately it is not possible for us to refund you directly as the app was purchased from the App Store. You will find a link to a refund option on the receipt of purchase which Apple sent you via email. Alternatively you could contact Apple at: http://support.apple.com/kb/HT1933. Please do so within 90 days of payment. Hope that helps!

Hi AppMama123, Sorry you mistakenly subscribed to Hungry Caterpillar Play School. To be clear, when you open the app (i.e. not when you download it, but when you actually go to use the content), the first page you see very clearly displays the monthly and annual subscription options. It is impossible to start the free trial without first selecting one. You then have to get through a parent gate and enter your iTunes password in order to agree to the subscription. That first page also explains that subscription will be charged at the end of the free trial unless cancelled, and gives instructions on how to cancel it. If you don't want to subscribe or use the free trial you can, of course, use the free content simply by tapping "Continue to limited content". Hope that helps to clarify the process. Unfortunately it is not possible for us to refund you directly as the app was purchased from the App Store. You will find a link to a refund option on the receipt of purchase which Apple sent you via email. Alternatively you could contact Apple at: http://support.apple.com/kb/HT1933.

Updated reply 17.4.20: Hi there. We hope that our support team managed to help you resolve this issue. If so, would you consider revising your review? Thanks! The Touch Press Team Original reply: Hi there. We're really sorry to hear that Apple has refused to refund you. Please email support@touchpress.com and we'll do our best to help you. Please be sure to mention in your email that Apple refused to refund you. Thanks!

Hello. Thanks for your feedback. We're very sorry to hear that you feel tricked into subscribing. To be clear, when you open the app, the first page you see displays the monthly and annual subscription prices. You cannot start the free trial without first selecting one. You then have to get through a parent gate and enter your iTunes password in order to agree to the free trial. That first page also explains that subscription will be charged at the end of the free trial unless cancelled, and gives instructions on how to cancel it. Unfortunately it is not possible for us to refund you directly as the app was purchased from the App Store. You will find a link to a refund option on the receipt of purchase which Apple sent you via email. Alternatively you could contact Apple at: http://support.apple.com/kb/HT1933. Please don't forget to cancel your subscription, if you have not done so already, to prevent further charges. 1. Launch the Settings app 2. Select iTunes & App Store 3. Select your Apple ID 4. Tap View Apple ID when the pop-up window appears 5. Enter your Apple ID Password or fingerprint ID when prompted 6. Select Subscriptions 7. Tap the subscription you wish to cancel 8. Select Cancel Subscription 9. Confirm when prompted. We are currently looking into changing the subscription screen to try to make it clearer for our customers. Hope this helps.

Hello. Sorry you mistakenly subscribed to Hungry Caterpillar Play School. To be clear, when you open the app, the first page you see displays (very clearly indeed) the monthly and annual subscription prices. You cannot start the free trial without first selecting one. You then have to get through a parent gate and enter your iTunes password in order to agree to the free trial. That first page also explains that subscription will be charged at the end of the free trial unless cancelled, and gives instructions on how to cancel it. Unfortunately it is not possible for us to refund you directly as the app was purchased from the App Store. You will find a link to a refund option on the receipt of purchase which Apple sent you via email. Alternatively you could contact Apple at: http://support.apple.com/kb/HT1933. You can also find a phone number for your country here: https://support.apple.com/en-ie/HT201232. Please don't forget to cancel your subscription, if you have not done so already, to prevent further charges. Here's how to cancel any Apple subscription: 1. Launch the Settings app 2. Select iTunes & App Store 3. Select your Apple ID 4. Tap View Apple ID when the pop-up window appears 5. Enter your Apple ID Password or fingerprint ID when prompted 6. Select Subscriptions 7. Tap the subscription you wish to cancel 8. Select Cancel Subscription 9. Confirm when prompted.