User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
So I’ve been using this app for over a year now and it’s very good! It had many shows many movies that you probably won’t get on things like Netflix but I’ve been noticing some really weird things that I don’t understand. I have been watching my show and when I’m in the middle of it i get ads as usual but sometimes I’m not paying attention and I miss something and go into an ad. After the ad closes I try to go back using the rewind 10 seconds feature and it just takes me back to the ad 2 seconds before it ends. This is really bugging me because then I’ll have to restart the episode and go through the ads again and again. Please make it so that you don’t rewind into the ad and that you rewind into the show. One bug I’m aware of is Whenever I start a show and I’m watching on my phone I can’t go into full screen mode. I have to restart the app about 3-5 times before I can go back into full screen. Thank you if you read my review please fix these issues, or bugs.
Whatever you do, pick the plan you want from the get go. Do not try to change your plan after the fact. It doesn’t work. You will have to cancel your subscription and wait for its termination date - one month later. I didn’t think I minded having ads and then it hits you with these gross 70 second ads. I can’t watch those every 5-8 minutes when I’m just trying to enjoy a show. So I tried to change to the Hulu(no ads) plan but it won’t let me until my old plan terminates. So I tried making another account. Didn’t work; it recognizes that you have another account and says, “would you like to sign in with this one?”. When you hit no it doesn’t go through with the new account and if you hit yes, you weren’t making a new account to begin with. I’ve had this app for maybe an hour and already a huge turnoff. 3/5: the video quality was good in the 5-8 minutes I could stand watching. But most everything else is maddening.
I'm the kind of person who touches their screen constantly while watching a show, whether it's to check the time or to wipe a smudge or see how far along in the show I am. With your "swipe anywhere on the screen to go forward or backwards" function, I am constantly being forced to watch and rewatch extra ads, and to try and re-find wherever I was in the show before my accidental swipe. Please consider reinstating the setup with the bar at the bottom that had the button where I had to be very intentional with my tapping in order to change location in the playing time. This will make using your platform much easier on my mental health, and on my phone that gets hurled across the room every time I shoot forward 10 minutes in an episode of The Mindy Project and get stuck with an extra 120 seconds of Chevy commercials. I beg you.
I don't normally take time out day to simply bash apps on iTunes but this new app redesign was so freaking terrible I couldn't get the bad taste out of my mouth so here I am. Tiles really guys seriously and not just tiles poor and restrictive ways to view shows I can't just get a bunch of small icons like before that give me optimal information no I need to thumb through every single tile to see anything well I guess the days of me discovering new shows is over because even browsing your data base is a nightmare so on my iPad Pro 12.9 I see 4 tiles at a time where as before I would see like 20 or more on my old iPad 9.7 inch this is absurd I advise if you do not want to lose people just in the settings simply add a legacy mode switch to the UI so us who aren't mouth breathing idiots can enjoy browsing your selection. Ah I feel a bit better now we'll back to struggling through your terrible UI which will most likely lead to me cancelling my subscription
I don’t write reviews but enough is enough. Please back to the old interface but this one is horrible. FF/RW, HORRIBLE! Whenever I “start watching” a show like Will and Grace, I’ll watch two or three episode and I’ll close the app. When I go back in to pick up where I left off, not only is the show not at the top of my stuff (it’s at the bottom) but it doesn’t save my progress, so I don’t know with episode to start with... The updates are ruining this app... The app was working fine until y’all started “fixing” it. AND ANOTHER THING, sometimes the next episode won’t play unless I come completely out of the show and go back in and then I have to remember which episode it is... I see all of these reviews that go back months, why are we still having these same issues months later... I like your service but will not continue to pay for a service that has been jinky for MONTHS, not days or weeks but MONTHS. PLEASE DO BETTER!
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