User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I put a freeze on two flights to Europe and booked one of them. The price for the tickets booked went up by $220 for each ticket at the date of booking, which was still during the allowable window period. I was charged the full amount on my credit card. At the beginning, I was confused about how they reimburse for the price above the freeze price and the charges paid to freeze the ticket price. Since I got no email from Hopper as I thought I would, which made me a bit nervous thinking that I did something wrong or the deal was not true! I contacted the Help Center and One of their staff, named “Pak” replied later. He apologized for the delay in responding but everything was sorted out. The only thing that I still needed to clarify was the refund process. Hopper app stated that is via PayPal when in fact, it was a refund back to the credit card used to pay for the tickets. The frozen fees charged was credited back to the same credit card. The only additional fee was a $5 tip to Hopper — which was after all the savings, it a HELL of the deal!! I’m VERY pleased with what I got!! And to top it, I know that my friends who booked tickets before we did through the airline or other search engines paid at least $150 more per ticket! Thank you, Hopper!! I will use it all the time 👍
I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.
Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.
Developed by the Hopper.
Hopper - Flight & Hotel Deals has 333 417 user reviews.
Hopper - Flight & Hotel Deals is ranking in Travel on the 5.
Hopper - Flight & Hotel Deals has an average rating of 4.9.
The latest version of Hopper - Flight & Hotel Deals (6.20.0) was released on Jan 20, 2020.
You can download Hopper - Flight & Hotel Deals here:.
Relax — booking travel just got easy.
Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to
date. That’s a saving of up to 40%.
Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more.
Search Flights & Hotels
Over a million flights, hotels, rental cars and cute bunnies.
Plan Less, Travel More
Instantly identify the cheapest dates with our calendar.
Buy, or Watch and Wait
Book flights or hotels straight away, or wait for a better price.
When it’s the best time to buy, our bunnies will let you know.
Book in App
Grab flights and hotels quickly, and securely, right in the app with a swipe.
Some of the other awesome things you can do with Hopper:
• Find the cheapest days to travel using our color-coded calendar.
• Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions.
• Get information and tips about airports and hotels.
• Compare prices and amenities from hundreds of airlines and hotels around the world.
• Receive personalized recommendations about deals you might like based on previous trips and your budget.
• Save your bunny profile and payment details securely for even faster booking.
• Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection.
• Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans.
Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels.
So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip.
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• “23 Life-Changing Apps We Downloaded This Year” - BuzzFeed
• "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ
• “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog
• “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure
• “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post
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