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I was a former fan of Honestbee. Their delivery and service has gone downhill. It's strange that they no longer go to areas that they used to. I used them for access to restaurants slightly further away than Deliveroo and Food Panda's radius. But now that they all deliver from the same places, I see no reason to use HonestBee anymore, esp since their customer service wasn't that responsive when I last contacted them. _______________________ We mainly order food and groceries. HonestBee drivers are always polite and on time. If they aren't, you get $10 coupon and an apology. You sense a willingness to listen and improve with this company. It's now my personal favorite. However, I wish you'd add more food delivery options for Tampines area.
So many times 15 minutes or 20 minutes in and then I find out the restaurant I ordered from cancelled my order. I would say 40% of the time I have ordered from honest bee this has happened. That’s too much. Worst of all, when I would charge it to my card, honest bee would take the money out of my account before the restaurant even approved my order, ergo my order would get cancelled but money would already be taken out of my account. Honest bee does refund within 24 hours but it’s just a hassle and inconvenient that they even have to take it out before the order is approved by the restaurant. That is something I hope they fix. I wish they could wait until the restaurant has confirmed the order and then they would take out the money. It just seems backwards to me. I tried complaining to one of the customer service people on the messenger app but she just told me I would get a refund and didn’t even offer me any credit to cover what I lost from my account for that day. Left a sour taste in my mouth.
Honest bee is convenient, but the service is disappointing. I’ve ordered three times this week and twice I’ve waited over two hours for my order to arrive. First was because the wrong driver picked up my order, this time I don’t even know. But the part I’m most upset about is getting kicked off the customer service chat several times. And the update page is crap. I was also blamed for a cancellation of one of my orders. I didn’t cancel anything and it had to be cancelled because I waited two hours and I got nothing. This is beyond bad for honest bee. And I actually like the drivers and the services they advertise, but whether or not they actually deliver is another story.
Terrible shopping experience. I have attempted to pay with Visa and nothing will work. I then tried to pay with cash and seven different delivery time slots would not work, each time indicating time slot not available. I tried every time slit for three days out and nothing works. Poorly written app and should not be available for download until several important problems are rectified. I am disabled. This sort of grocery delivery is very helpful but have given up with trying for 14 times to make order over s two day period. Further, customer service is always late with responding. Caveat Emptor!
1. It’s very confusing how to modify my address. You are supposed to provide the street address in your profile BUT the floor number - the floor number is in a different field and you can only fill in that when you are about to submit your order 2. The credit card info is also asked when you are about to submit the order, and the form doesn’t indicate you should only fill in AZ not Arizona for state, which is fine but once you got that wrong, you have to start over the whole form not only that particular field
Developed by the HONESTBEE PTE. LTD..
honestbee food & groceries has 4 450 user reviews.
honestbee food & groceries has an average rating of 4.7.
The latest version of honestbee food & groceries (3.5.1) was released on Jun 25, 2019.
You can download honestbee food & groceries here:.
honestbee is an on-demand delivery service. Now buzzing in Singapore, Taipei, Hong Kong, Tokyo, Jakarta, Kuala Lumpur, Bangkok and Manila.
We deliver food and groceries
fresh and fast from your favourite restaurants and stores, pick up, clean and return your laundry in two days and deliver tickets for the hottest attractions in town straight to your phone. We want to make your life easier so that you have time for the things that matter.
Trained concierge team takes care of your orders
Same-day, 1-hour grocery delivery
FREE delivery when you reach minimum spend
Exclusive offers for first-time and returning customers
honestbee is on Shopback
Grocery stores you can shop from on honestbee:
Fresh Direct and more!
TAIPEI & NEW TAIPEI
Frank Meats and more!
Great Food Hall
The Fresh Grower and more!
Nonna & Sidhi and more!
Ben's Independent Grocer
Blue Cow Butcher
Wine Connection and more!
CP Fresh Mart
Wine Connection and more!
The Straits Wine Company
Fresh Options Meatshop and more!
Stevan Meat Shop
The Cook Shop and more!
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