Home Chef: Meal Kit Delivery

I love this app and service, I think I’m going to keep it for several years to come. It’s worth the price. However, I would appreciate Apple Pay to be a payment option as a simple modernization tweak.

The app works reasonably well. You can schedule your meals, view details like nutrition details and recipe steps for each meal. The interface is reasonably intuitive. The one thing it’s missing in my opinion is letting you know when the cut off date for confirming your next weeks meals are. I wanted to make changes to the meals Thursday before the next week but the meals were already locked in. The service has been 50/50 for us, literally. We had home chef for 4 weeks. The first two weeks, meals came on time without issue and at a decent time during the day such that we got home in the evening and could make dinner the day of the delivery. The third week, we got an email 2 days before scheduled delivery saying it was all cancelled. No service credit, nothing. The 4th week, the ingredients were delivered but it must have been after 10pm because it was far too late for anyone to notice the package being dropped off and the delivery folks did not give any indication nor did the app/email. The last straw was that upon opening the package for the 4th week, the meat bag was open and leaking. Two recipes of meat did not have proper sealing on the packaging or broke during transport. Having used two other delivery services before, the service has never been this inconsistent. Homechef has the better tasting recipes for sure but when you only get half of what you order it’s not worth the trouble.

I have not been able to use the app yet because I cannot sign in. I thought it would be helpful to set up Home Chef using my existing Kroger credentials, but that authentication method only works on the website. Perhaps that is a legacy authentication path or something, and if so, the decision to use it is on me. It still seems strange that the website has more login options than the app. I hoped that the app would be better for mobile use than the website, but I cannot say one way or the other.

I’m quite disappointed in the selection of gluten free meals. I chose this company because it’s an option. I will try my first delivery but may cancel after that. I’ve scrolled through 30+ meals only to find the majority contain wheat. Trust me if I want chicken breast three times a week I’ll just go to the grocery store like I’ve been doing. **don't try this if you have celiac or wheat sensitivity it seems like a waste of time and money.

I use the app to make my meal selections, and it is so easy! Everything is very straightforward. I love that I can also easily access all of my current and past recipes on the app.