User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Quality, style, and comfort. HM is the only store that understands and compliments my body. Every single time I go out, I have people ask me “where do I get my clothes from” I have shopped and tried other popular clothing stores out there, and I just end up returning them or give them away. I love HM, and the fact that, from where I live, if you give them your old clothes, they give you 15% off your purchase. They will reuse and recycle old unwanted clothes. The only thing I don’t like about HM is, I’m 5’2” and all of the pants are always 6” longer, which is about the same as other stores, so I end up going to the tailor and have it fixed. If only they can read my emails and comments, and do something about this, they’d make a short girl very happy. Keep up the good work!
I have become one of HM best customers since moving way uptown in Manhattan. My experience couldn’t have been better. I seldom have to return an item, if I do, I usually just stop at the 59th subway station and drop it at the store cash register. I have been shopping at HM since they opened their first store on 5th Avenue in 1999, I still have and wear the cotton twin set I bought at that time. And I have shopped at each November designer event since the first one. I have Karl Lagerfeld, Stella McCarty, Lanvin, Sonia Rykiel, Isabel Marant, you name it. I love that I can recycle textiles getting a discount and that I can buy conscious fashionable clothing. The secret is to buy only what you really love and are sure to wear. PS their leather shoes are better looking and much more comfortable than much more expensive ones!
I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system.
I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores.
I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄
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Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
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When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
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