HBO Max: Stream TV & Movies

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This app is just not great. There are a few basic features that would make it so much better. For instance if I finish an episode in a series and want to continue watching that series later, even if I add it to my list it’s nowhere to be found in the homepage. I have to search for it and select the show from search results. Would it be a huge leap to add a “recently watched” or “continue watching” banner? Even just ending an episode and attempting to start the next usually overwhelms the app and kicks me out. And that’s the real issue common to whatever platform we use with the hbo now interface, it’s just glitchy as heck. You never know when you’ll get the blue elipse of death that maybe will end in finishing an episode, maybe not. And there’s no way that I can see to download an episode which seems to me like an achievable kind of magic based on the ability to do so with other streaming apps. To recap, content great, app not so much.

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The app is terribly designed only allowing a 10 second skip in any direction. Each video is proceeded by a 10 second preload screen to show you the rating followed by an ad. I try to skip ahead with the slider but it is so terrible it will just choose a random time and bit the time selected. The load times are terrible. I can load Netflix on the same device and it will start before the hbo app. It linked to my iTunes account and I though great I can watch it on that app. No, it just wants to connect to it for information. You cannot watch any hbo videos except in the hbo app. I would love to discinnect it but U will have go online to fund out how. Now lets talk about continue watching and adding a shiw to your watch list. Well it does not work. Sure you can add Fame if Thrones to your watch list, and it will always go to whatever episode you were watching and not the series. So yoy have to search your show, find the correct season, and then find the correct episode. Continue watching? It only saves the episode you were watching that did not play to the expected end time. I do not have the next episode waiting for mr buy a list of all the shoes I stopped watching before the credits. In short, it is overpriced, full of ads, low on content, hard to navigate and not designed to help with viewing pleasure.

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I have had this app for years. I have put up with the constant crashes/freezing, especially when trying to watch via Google Chrome, (sometimes it does happen on my iPhone or iPad app). I have put up with the complete lack of decent and exciting movies to watch. I have put up with this because of 2 things: 1. Game of Thrones (which ended up being a complete disappointment after 9 years) and 2: Westworld. I will admit HBO does have some movies that are good...some. But they also keep some absolute C-list and D-list movies on here for years at a time. HBO needs to be updating the app/site with more exciting movies, more often; and they need to get rid of the ones they’ve had on the list for years. I’m tired of scrolling past the same movies I’ve seen on the list year after year, just to (maybe) find the ones they may or may not have recently added. I’m at my end. Either drop the price or I’m out. And from reading other reviews I’m obviously not the only one who is highly disappointed with HBO. Disney+ and Netflix will be the end of HBO if you don’t act and take these reviews seriously.

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I’ve had little nagging issues with the app from the start. First one not super bad but annoying none the less. For several weeks the streaming bar at the bottom wouldn’t leave the screen. The other issue I’ve recently been having is more aggravating though. The last few weeks I’ve been unable to stream a new episode live. I have to wait 24 hours to have access to it. The only help you get from tech support is a yawning bored rep who just tells you to update your app, and or try on other devices. After explaining that was the first thing I did before calling he recommended the same thing again. When I asked if I could be transferred to another department that may be better able to help he said “they’ll say the same thing.” When the Watchmen season wraps up I’m cancelling the app. I cut the ties to cable a long time ago but seems like if you’re an app only person you’re a second rate customer

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Used to love this app, but lately every time I attempt to watch a show from my phone, the “Start watching by connecting HBO Now” notification window pops up on the screen asking me to connect to Apple TV. I select “Don’t Allow” because 1) I don’t have Apple TV and 2) I need to watch from my phone. Then a confirmation window pops up, and I click “OK” to exit back to my show. Video resumes. Between 5 seconds and 1 minute later, the SAME screens pop up and I have to go through the process again (...and again...and again...). As I write this review, I’m 18 minutes into my show and have had this happen at least 20 times. Yes, I have restarted my phone (iPhone 7+ running iOS 12.4). I have also deleted and re-installed the HBO Now app and deleted the Apple TV app (which I have no use for). I don’t have notifications turned on for HBO Now or Apple TV. What gives? Fix your app.