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So my order showed up late with items missing, the guy who delivered it acted like I was crazy and offered to call? The order is on the app, who is he going to call? So then I waited in the chat queue with my missing items and unfulfilled order, I work tech so I know stuff just happens some times. No biggie, I’ll just get my money back in a few days or a credit or something? But lucky for me the chat queue went to 0, with no notification, which was more annoying. Then I called and spoke to a woman not much hassle but then she questioned my items missing. I then decided to bring up the random 1.80$ the subtotal + tip was off compared to the amount I paid. She then lied to me and said it was a sales tax which I don’t have in my state so I quickly corrected her, I felt bad but then she said it was the service fee, which isint listed on the order? But apparently they take 12% of the order amount as a fee which is insane and probably in the fine print. The. She refunds me 2$ and tells me 5 business days (conservative Guess I am sure but wow I am inclined to think all the reviews on here are fake). Rated it 1 of 5 - This company obviously treats its employee’s like garbage too, and steals tip money from service industry people. Not using it ever again, and will advise others to boycott this service.
I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
While the app development is lovely and well done, it is unfortunate that the app was written for a company that has decided to do shady business. Frequently my orders are reported as delivered before they actually arrive. Today, however, was absolutely enough. I scheduled a delivery for noon. About 10 minutes after noon I check the app to see where things are and my order is marked delivered. So, I waited a few minutes to see if it showed up. Finally called the restaurant and they informed me no driver had shown up to pick it up yet. So I try to sort out contacting Grubhub to sort it out, which has become incredibly difficult to do. It’s almost like you’re hoping people will just give up instead of getting assistance. While trying to figure out how to contact them they call me and tell me they won’t be able to schedule a driver for another 30-40 minutes. My food is already prepared and has now been waiting and getting cold for 30 minutes and they want to pick it up 30-40 minutes from this time. Leaving my food to sit for over an hour before even starting towards me with it. I’m tired of dealing with it. I’m taking my business to Uber Eats. I’ll be recommending others use Uber Eats. If my friends ask about driving for you I will recommend against it. It’s a shame because I used to super recommend this app but this has become exhausting. I just want to order food and have it show up. And the drivers aren’t to blame for any of these issues.
Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)
With the largest selection of restaurants, Grubhub delivers your favorite foods to your door.
Order with a few simple taps in the iOS Grubhub app and get the restaurants you love, delivered.
Feel like getting out for a bit? Great! We also offer pickup for takeout orders.
Whether it’s your favorite local spot, a restaurant with a little more fame, or a new place to try while traveling, Grubhub’s got the eats you’re looking for.
Wondering what your next meal could be? Each Grubhub city has different restaurants that you know and
love. Arby’s, Buffalo Wild Wings, Cinnabon, Denny’s, KFC, Pizza Hut, Potbelly, Taco Bell and more are just a tap away.
Here’s a little taste of the foods, local flavors, and cuisines you should be excited about: burgers, donuts, pizza, sushi, pho, wings, Italian, Korean, Vietnamese, Chinese, Greek, vegan, vegetarian and more!
Order takeout or delivery and get exclusive Grubhub deals. Download today!
What Grubhub offers:
THE MOST RESTAURANTS
- Grubhub offers the largest selection of restaurants in the nation!
- Whether it’s Chinese, Greek, Italian, or any other food type you’re craving, it’s covered.
- With exclusive local restaurant partners like Taco Bell, you’ll find that mom and pop shop AND the national spot you love.
EASY TAKEOUT ORDERS
- When you order using the iOS app, you'll avoid the hassle of over-the-phone mistakes.
- You can also count on Grubhub’s 24/7 customer support.
REAL-TIME ORDER TRACKING
- Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal.
MULTIPLE ORDERING OPTIONS
- The Grubhub app provides lots of great features.
- Order now or preorder your next meal.
- Re-order your favorite meals with a tap.
- Order takeout and pick up your meal to save time and money.
- Pay through a variety of options including Apple Pay, Venmo and Grubhub gift cards.
DEALS AND SPECIALS
- Gain access to exclusive deals only available through Grubhub delivery service.
- For a limited time, get your Taco Bell favorites delivered free with orders of $12+! (Terms apply.)
QUALITY RATINGS AND REVIEWS
- Grubhub has lots and lots of restaurant ratings and reviews, so you can count on getting the best food in your area.
- Review the restaurants and menus you try to help other Grubhub customers.
Order the eats you love from local restaurants near you. Download Grubhub now!
Ready to start ordering with Grubhub? Great! Here’s what to do next:
• Download the app
• Sign in or set up your account (you can even use Facebook)
• Choose from your favorite restaurants or try something new
• Pick your perfect meal
We suggest you post up with your mates and order your next food delivery in some of these Grubhub cities:
Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC
Just in case you needed a few more reasons to get into Grubhub, here are some rave reviews:
• “I love that I can order food while laying on the couch. Grubhub strikes again!!” - @DrFlunkenstein
• “Thank god for @Grubhub. The delivery guy and I are going to be the best of friends” - @beatz6
• “Just when I thought I was ready to be an adult and cook, Grubhub” - @kima_jones
• “@Grubhub is becoming VERY familiar with my food preferences. I love this app!” - @madelinedenise
Free delivery terms: Must be a first-time Grubhub diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.