Search app
CSR Racing 2
ios

goPuff

(18 977)
Price
Free
Category
Food & Drink & Lifestyle
Last Update
Jan 21, 2020
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for goPuff

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

18 977

Avg rating,
total

⭐4.6

Description

2660 chars

Everyday Needs, Delivered Fast<br>goPuff delivers thousands of daily essentials in just minutes. Whether you’re craving late night snacks or just ran out of laundry detergent, goPuff brings you what you need for a flat $1.95 delivery fee.<br><br>*HOW IT WORKS*<br>Download the goPuff app and enter your address to see if we’re near you. We deliver to 100 markets and counting, including most major cities: Boston, Chicago, Washington, D.C., Houston, Philadelphia, Atlanta, Baltimore and many more. And we’re quickly expanding!<br><br>Add your favorite items to your cart and continue to checkout. We pack your order in our local facility and deliver straight to you. No middlemen means we’ll get there fast!<br><br>*WHAT YOU WANT, WHEN YOU WANT IT*<br>We own and operate our facilities, which service 100+ delivery zones across the country, and stock them with thousands of items from your favorite brands. Chips, energy drinks, ice cream, fancy sparkling water, tissues, frozen pizza, peanut butter, shampoo & conditioner, beer, vitamins, paper towels and so much more—delivered by goPuff. <br><br>*CONVENIENT DELIVERY NEAR YOU*<br>goPuff delivers to 100 areas, including more than 20 major cities and college campuses: Atlanta, Austin, Baltimore, Boston, Charlottesville, Chicago, Cincinnati, Cleveland, College Park, Dallas, Denver, Des Moines, Flagstaff, Houston, Indianapolis, Jacksonville, Louisville, Minneapolis, Newark, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, San Antonio, Seattle, State College/Penn State University, St. Louis, Syracuse, Tampa, Towson, Tuscson, Washington, D.C. and more.<br><br>*AWESOME CUSTOMER SERVICE*<br>Sometimes things go wrong. We’re only human. And so are the goPuff Customer Service representatives on the other line. We hope we got your order just right, but in case we didn’t, give the team a call. <br><br>*EXCLUSIVE DEALS & MEMBERSHIP PERKS*<br>We love a good deal. Honestly, who doesn’t? If you like saving money and time, too, shop with goPuff. Our customers rave about deals on their favorite brands, like Ben & Jerry’s, or across an entire category, like 10% off all cleaning supplies.<br><br>Or join FAM, our exclusive membership club. For a flat monthly subscription, get free delivery and more.<br><br>*WAYS TO PAY*<br>goPuff accepts credit cards (Visa, American Express, MasterCard and Discover) and debit cards.<br> <br>*Alcohol delivery available only in select regions. ID verification required for alcohol delivery. Please drink responsibly. <br><br>***goPuff is not available in all markets...yet. Want us where you are? Find us on social media @goPuff.<br>

More
 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Picklator
Jan 20, 2020

I’m finally able to have delivery to my area after downloading about a year or two year ago. Fills a niche that is huge and unaddressed until now. I was drinking tonight and my fire alarm started doing that dreaded beep for low battery. I wasn’t going to drive and didn’t want to have to walk that far to get a 9v battery. Couldn’t order it on Postmates and Instacart wouldn’t deliver this late. But GoPuff was there to meet the need and I’m still drinking as I write this thanks to them. The delivery fee was super reasonable too, hopefully it stays that way unlike you know which one I’m talking about. Also let me pay with cash which was nice. The map execution is nearly flawless, letting you pick the exact point where it should be delivered. But nearly flawless, since it showed the wrong number and it wouldn’t allow me to edit it without the pin moving automatically. I just put the exact address in the notes and made sure the pin was accurate, but I’d like to see that improved. Aside from that it was seamless and I definitely plan to use again in the future hopefully for more than one battery.

Eff.flappywings
Oct 27, 2019

The concept of being able to deliver 21 & above products is great. Their process of making sure you’re 21 could definitely be more efficient. The scanning of I.D. At delivery shouldn’t be the process. You should be able to preset your profile to +21 by providing your I.D. previous to purchase. The scanning in person with the delivery person is a crap shoot with whether their camera can properly scan the credentials. Works sometimes, doesn’t work other times. They could eliminate this hassle by requiring a proof of age before order with an efficient scanning process. I’m 27 and have had the hardest times “proving” it within their system with state ID or even a federal Passport. If your deliverer’s camera isn’t up to par, it doesn’t matter how old you are because the system doesn’t allow a complete purchase without a valid ID “picture” within their system. One deliverer had to use their ID to complete the purchase because my valid ID wouldn’t scan. We sat outside trying to scan an ID, AND a passport for 10 minutes; no luck. They saw that I was plenty of age so they just made their ID work to put the transaction through. Their system puts a lot of people in bad positions to make a sale (which is ultimately what they care about). If they were to fix the proof of age process it’d be an unbeatable app.

AlliThay
Dec 01, 2019

GoPuff just keeps getting better with its selection, everything (almost) is always stocked, the customer service is wonderful and the app is fabulous to use. The *only* bad thing is the delivery. Every time I use it, the predicted delivery time goes up and up- usually it starts out and by the time it’s delivered it’s 30-45 minutes later. This happens at various times of the day, and not when you’d expect they’d be busy. I wish they would project it later, especially since in my neighborhood (in Philly, their flagship) they don’t ring the bell so I’m waiting around with my phone for a call. It’s frustrating. Anyway, go GoPuff, I remember when it was a little startup by Philly students. Also I can’t say how much I appreciate that they offer condoms and the morning after pill in my city. It’s a bit of a laugh but it shows that GoPuff understands the real needs for safety in a student heavy city and isn’t afraid to put it out there. <3

ndyfnsus
Dec 25, 2019

I had been using goPuff on and off for a good couple of months! I can admit they are pretty darn quick to deliver! But despite their quickness, them switching off the ability to pay with cash is very risky and may actually lose some business! I do happen to own a debit card, but let’s say there’s no money on it, but I happen to have cash, now what? They just lost business right there bc they won’t accept paper money! I know I gave this a 3 star review, as a matter of fact I would’ve gave it a full 5 star bc it’s service is... or was wonderful, but for every sentence I type, I’m removing a star! They claim it’s better and safer for their employees, and in a sense I can sorta see that, but I’m sorry, until they enable the ability to pay with cash again I may not use this service! Great service 👍🏼! Horrible decision making 👎🏼! Hear me out GoPuff! There are a lot of people out there who probably only paid in cash, now you just lot what seems like a small percentage, but is actually a big number of customers! Plz reconsider! Some people only use cash! Or proceed at your own risk.

Secutesantana
Jan 29, 2019

I’ve been using goPuff for an entire year now, and I’m done. They have problems with delivering food at a reasonable time, hiring trustworthy people, and delivering food that isn’t expired. When you first place your order, the app will give you an estimate of when your food will arrive. Typically, the estimate is 30 minutes to an hour which is way too long for someone who lives downtown in a large city (meaning there should be more goPuff drivers available and near), but whatever. My problem is that they will keep changing the estimate when you check in on your order; it will go from 30 minutes to 45 minutes, and so forth. One time, I actually waited two hours for $15 worth of food. My final straw with this company came from receiving expired food. I’ve received expired food and stale items three of four times now, but I never complained. However, about two weeks ago, the last time I ever bought anything wrong them, I received food that was expired by an entire week and I let the company know. Two weeks later, they haven’t gotten back to me. No compensation, no apology, just silence. It’s pathetic, honestly. Take your money to DoorDash or UberEats, people.

CSR Racing 2

About goPuff

Developed by GoPuff.

goPuff is ranking in   Food & Drink & Lifestyle

Last update was at Jan 21, 2020and the current version is 3.9.18.

To see all other keys and revenue click here 722804810

goPuff have a 18 977a user reviews.

goPuff was released in the App Store. It is developed by GoPuff, who have also released the following apps.

goPuff has 18 977 user reviews.​

goPuff has an average rating of 4.6. ​The latest version of goPuff 3.9.18​ ​​was ​released on Jan 21, 2020​.

You can download goPuff ​here

Find growth insights on our blog

AppFollow identifies top apps in the App Store and Google Play in 2020

AppFollow identifies top apps in the App Store and Google Play in 2020

Holiday Marketing Guide by AppFollow and MoEngage

Holiday Marketing Guide by AppFollow and MoEngage

How to adapt to the IDFA changes: insights from Branch, Incipia, and Babylon Health

How to adapt to the IDFA changes: insights from Branch, Incipia, and Babylon Health

React to user feedback and market trends faster