GEICO Mobile - Car Insurance

Okay where do I start? It has been about 3 or more months ago that a deer had crossed my path and ran into me. I tried slamming on my brakes to dodge him, but there was just no way to miss it. I cried, because in my life that was the most major accident I ever had. I had a small bump from behind, but I wasn’t with Geico at that time. They helped me get into a rental, because the damage of the deer broke my head light and dislodged it so my car was not drive-able. Especially when I get up at 2 something in the morning to head for work. They got me a rentals car that same day. They also let me choose my own car shop to take my car. Second thing about them, is that they are so patient. I’ve been in a slight bind this month and had to cancel my card due to someone trying to make payments online with it. I forgot I had my card saved and figured my payment was paid. (Majority of my bills come out of my banking account.) I got a notice saying my bill had not been paid. Tomorrow is my cancellation date and they are willing to push it back another day or two. It’s the latest they can take my payment. I am extremely grateful for this company! Thank you, you truly are a life saver.

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I’ve been a Geico customer off and on for 15 years I never filed a claim until last month when I find myself with an adjusters in the claims representatives give me the runaround and giving me actual decision or explaining their decision And then I got a voicemail from Bo claims rep saying he wants to have a recorded conversation when I call him back I and we went through the normal identity Verification process he proceeded to tell me that we’re going to have a record a conversation after the conversation was over with the recording and then we’ll go from there after I told him that he was also being recorded by me he started to get nervous and asked me why I was recording him and I told him if you gonna Record me I’m going to record you and then he proceeded to tell me that he did not want to be recorded after a little back-and-forth he hung up the phone I called the customer service Claims Department and I told the operator I don’t understand why The claims adjuster has an issue with me recording him if he’s recording me if there’s nothing wrong with what he’s about to do he should have no problem With me recording him that we recording the same conversation if everything is above board both recordings just sound the same I never had an issue with Geico until I need it there assistance with my claim before this with them they have no problem taking your money but they have a problem giving you the money to your claim

I bought a new car about a month ago, my old insurance was going to go a little higher so I called a few places to get quotes on insurance. I informed the lady I spoke with a few weeks ago what other companies offered and she gave me two quotes that sounded awesome. They came under what any other company had quoted me. What's extremely disappointing is that when she asked about my driving record, I informed her that I had a motorcycle accident about 2-3 years ago. She told me that since it was a motorcycle accident it didn't count towards automobile insurance because of the way Geico works their insurance, and I thought that was weird but since it helped me, I was glad to hear it. Now my insurance has jumped up from being told it would be 111 initially, my first payment was 117 and I figured 6 dollars was absolutely no issue to complain about. Now it has jumped up to 137 a month because my motorcycle accident counts, as I thought it should. 137 is higher than what other companies offered me for very similar packages, while including that motorcycle history. Your employee blatantly lied to me in order to make a sale, by telling me that Geico treats motorcycle history differently.

My mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called Geico’s number from the mobile app, due to me calling from the app all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling Geico to talk to a manager to tell them how great this employee is! I am new to Geico, and all I have to say is so far so good!! Thank you so much for making this easy!

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GEICO is horrible. I have had a glass damage claim (for the windshield of my car) open for weeks, and I have not been able to make any progress beyond the initial declaration of the damage, given the many roadblocks GEICO laid on my way. It is the phone number from the mobile app that tells me to send a written message, and then the reply to the written message that tells me to call the same phone number. The “dog trying to eat its own tail” madness. In the meantime, my safety is being endangered while I am forced, by this bad quality, to drive a car with a damaged windshield. Also, at the same time and while all of this is going on, my dealership, the glass repair shop and GEICO are all playing to pass the ball to each other about who should take the next step. They all seem to think I am responsible for it. For sure, I am responsible for it, that is out of the question, but how can I really be responsible and be able to take care of it, if every time I try to make this claim move forward, one of the three stakeholders refers me to the two others? Absolute madness again. They are a bunch of irresponsible men and women brats catching me in the middle. Help! And fast!