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Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
It ok for quick updating of tickets but when you have tickets with more than two lines in a particular update and you then click on each update you see that message and every other message in each update. Just from how people hit reply and the previous emails are below. In the desktop app the previous email is hidden in each update unless you click the 3 vertical dots to expand again. This all just makes each update more annoying to read and when trying to understand a long ticket take a lot of scrolling.
Out of the box, this little gem of an app does brilliantly what many other ITSM apps struggle to do. It gives your IT teammates quick and intuitive access to what they need to have to service customers without including the things that would rarely be used and cause an app to seem cluttered, confusing or not user friendly. My hats off to the team that thought through the features and is making this one of my favorite work apps!
Ever since I updated the app this past weekend, the app has not been stable. When I scroll through my tickets, sometimes the app will scroll on its own and I have to close out completely to fix. Also, the option to clear notifications is missing. I constantly have 1,966 notifications that I can’t clear and it shows on my home screen. As a manager for a Level 1 Helpdesk, it would be nice to be able to switch my ticket view and see what tickets are assigned to which agent with creating a new search view. To do that, I have to go to my desktop.
If you absolutely must access your desk and can’t get to anything else, it is serviceable. The notes and replies work fine, but everything else is completely unreliable: details, categorization, status, etc. I have tickets closed weeks ago that still show as open and ‘overdue’. This also means the dashboard widget is wrong and not worth using. You could get the same level of functionality just replying to tickets via Outlook.
I love this app and the whole Freshservice product. Having my email and ticketing System in one for our help desk is amazing. If I’m away from my desk I can just check the app instead of worrying how our mailbox is before I get to my desk. The app also has full functionality so I can reply, comment and close tickets with ease!
Developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
Freshservice is ranking in Business
Last update was at Noneand the current version is 7.0.
To see all other keys and revenue click here 891265220
Freshservice have a 650a user reviews.
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