Fresh Thyme

This new app is awful! The old app was very user friendly. Bring back the old app. It’s hard to go through the weekly ad on this new app. On the old app I loved that I could easily make my shopping list and while at the store tap an item when I put it in my cart and have it disappear from my list.I can’t do that now. Which means my shopping list is harder to work with. I’ve gone back to writing my shopping list on paper. If I clip a coupon it doesn’t come off at the register. Dump this app and bring back the old app.

The previous version of the Fresh Thyme app used to be one of my favorite grocery store apps because it was very user friendly and intuitive. The current “new revamped” version, not so much. This is the first app I’ve ever went from loving to hating. If I forget to scan my rewards, there’s no option to add my receipt later. The weekly ad display automatically opens as grid view and it’s clearly not accurate or it’s too accurate (if dips are on sale, it will list every dip flavor, really?) The only plus for this version I can think of is it calculates the price of the items added to your list, whereas I don’t remember that function with the previous version. It’s still not clear what they were trying to accomplish with the revamped app, but hopefully they’ll keep trying.

I hate the updates. Increases my use time by at least double if not 3 times because it is so many extra steps and not intuitive at all. Please bring the old version back or make this one more user friendly with things like one list for the ad instead clicking through a million pages then scrolling also and removing items from your list without having to click to open each item. I go to the actual store less because I save time by using apps to check the sales and when the app adds time I don’t bother with that store. Also can’t see the new ad for double as Wednesday’s like you used to.

I used to love Fresh Thyme. I looked forward to receiving the weekly special emails updates, and using the app to create my shopping list. I shopped at Fresh Thyme pretty much weekly. Then the new app came out. It is no longer easy to add items to my list, and you can’t even see the specials for the next week until Wednesday, where preciously they were available to view and add on Tuesday evening. I have stopped shopping at Fresh Thyme, because I simply don’t have the time to spend that this new app requires. If the old app ever comes back, I’ll again be a Fresh Thyme customer, but until then, Kroger is my go-to.

This new app is a major step down from the last one. Fresh Thyme should probably reconsider whoever they hired to launch this new software. If their intent was to save money, they’ve traded performance. The app consistently freezes and gives error messages. I’ve had to change my password multiple times because it keeps locking me out—despite the fact I know I’m using the correct password. Slow to load, lots of bugs. Please bring back the old app so I can continue shopping at your store! Will not return until App is fixed.