User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I just spent an hour and a half trying to watch a 45 minute show through my chrome cast device. Every time I hit the 15 second rewind it would go back to my starting point of the show. In other words, I had started watching a show at the 15 minute mark but whenever I tried to loop back, it would loop all the way back to that 15 minute mark. The only way I finally figured out to make it work was to stop chrome casting and watch it on my iPad or iPhone so I could slide the show forward manually then start casting again. However every time I did that, if I needed to loop it back 15 seconds he would go back to the last starting point. Extremely frustrating and irritating and will be the main reason I won't use this app with my chrome cast. It will just be easier to watch the shows on demand. It's a shame really because there are some great shows I'd love to catch up on that I can't on demand.
Since the app update 6 days ago, the iPad app keeps crashing. The question list in the app suggest clearing the cache of safari, and deleting and reinstalling the app. I’ve done both, it still crashes. There is a “chat with an expert” box, but it opens up a white screen and no chat begins. There is nowhere to send an email, and no where to send requests for help. In the App Store, where it says “?App Support”, it goes to a page that says the developer no longer is using this page for their support. This is very frustrating and upsetting. I also hate the new layout when you start a program, where it opens in a small box to the top left, and there are large icons for upcoming programming to the right. If you tap the icon to make the program full screen, then you lose the portion of the picture on the far right and far left, there seems to be no option to letterbox. And I HATE that when a program ends that it automatically starts another seemingly random program. Now because of the crashing, I have not finished a program on Fox for a few days, but it looks like the next show up is several episodes in on a show I don’t even care to watch. But even if I did, why would I want to watch it starting several episodes in and not from the beginning? Why can I not choose whether to go on to the next suggested program? Or give me several to choose from, if I ever manage to finish an episode?.
New version of this app on AppleTV is so bad in terms of GUI usability. All it does it lock up and freeze. Finding shows is like fumbling through and just blindly pressing and swiping buttons until you get lucky. Once you’ve actually watched a show, navigating back out and to something else is impossible as the GUI freezes as it tries to buffer and pull data for all the graphics and show previews. Just bad overall and this is on a latest gen AppleTV with latest OS on it that NO OTHER APP HAS ISSUES RUNNING ON LIKE FOX NOW DOES. Fix this last horrible rewrite of the app! To make matters worse, you can’t rewind some shows like The Orville and if you exit the show playback, it requires a FOX Profile to resume without starting from the beginning? ARE YOU KIDDING ME?! App is so bad... It also slows down the Home AppleTV GUI when the app has been running for a while and is still in the background. I always have to close the app fully in order to get my 4th gen AppleTV to work smoothly again. Leaving the app opens almost seems like it causes a memory leak or CPU cycles to be used by it in the background when it shouldn’t be.
Maybe people using this app exist in a bubble where they’ve only used Fox’s streaming app, because if you’ve used any other for even a second, you’d know how utterly terrible this app is. Using this app is like a battle, and I’m always losing. Want to cast to a TV? Sure, but if you want to pause, rewind, fast forward, or use any feature that a reasonable person may want to do, the app freezes, locks up, and you’ll have to restart your show completely over. I find myself having to completely quit the app several times just to start a show. Finally get it working and are enjoying your show? The app will start the episode simultaneously on your phone AND TV, forcing you to once again quit the app, and start the battle of getting your show on all over again. Not a single feature on this app works like it’s supposed to. I don’t know who designed this app, but they clearly didn’t get a chance to finish.
This is one of the most frustrating apps I’ve used in a long time. I am a DC metro commuter so I travel from cell tower to cell tower as well as underground. This app absolutely struggles with trying to keep up. Key features like preloading or the ability to download an episode are missing. The AMC app gives that ability which is great for planning for your travel. The app has a terrible time remembering where you left off, a lot of times requiring me to restart an episode, which of course queues commercials. Speaking of commercials, if you lose connectivity for a second the app quits out of the show and requires you to find the show again and restart, which again requires watching the 5 commercials. When going through tunnels on a subway this can be a nightmare. I had this happen 4 times in a row one time. Sometimes even when I have 4 bars of LTE the show will still hang up and do the loading circle. Nothing quite compares to the Netflix or HBO apps. This has taken me way too long to get through the horrible show that is The Passage.
Watch more content than ever before on FOX NOW.
Stream full episodes of your favorite FOX shows LIVE and ON DEMAND. Catch up on all your FOX favorites including The Masked Singer, Empire, 9-1-1, The Resident, Gotham, The Orville,
and more. Plus watch live sports on FOX Sports including the 2019 MLB World Series and football games.
Watch new episodes of top FOX shows live—The Masked Singer, Empire, The Resident, 9-1-1, So You Think You Can Dance, Master Chef, First Responders, and more.
Plus stream brand new shows on the app—Almost Family and Prodigal Son.
Animation Domination has returned. Stream Bless The Harts, Family Guy, Bob's Burgers, and The Simpsons live on the app.
To get the most out of FOX NOW, sign in with your participating TV provider account. We support more than 70 providers including Xfinity, DIRECTV, Dish, Time Warner Cable, AT&T U-Verse and Verizon FiOS.
Visit http://www.fox.com/fox-now-tv-providers to check the devices your provider supports.
No provider? You can view unlocked FOX shows that include up to the latest 5 episodes of new shows; returning FOX shows unlock 8 days after airing.
For more info, visit https://ask.fox.com/hc or tweet us @FOXNOW.
Also available on Apple TV.
We may work with mobile advertising companies and other similar entities that help deliver advertisements tailored to your interests. For more information about such advertising practices, and to opt-out in mobile apps, see http://www.fox.com/policy#ads. You may also download the App Choices app at www.aboutads.info/appchoices. This app features Nielsen’s proprietary measurement software which will measure your viewing for market research purposes, like Nielsen’s TV Ratings. Please see www.nielsen.com/digitalprivacy for more information.
In the meanwhile, check latest insights
on mobile business
Find out how our new ASO Dashboard can help you quickly assess how an app's doing; updated keyword positions in real time; updated apps to handle review replies through Zendesk and Microsoft Teams, and more.
In this post, Branch Metrics expert explores how deep linking can help you ignite mobile growth, lower acquisition costs, increase user engagement and maximize mobile marketing ROI