Five Guys Burgers & Fries

This application is an efficient one that gets the job done in a manner of ways. Starting with design the app is easy to use with only a few sections the user can access in the upper left menu of the home page. There are the store locator, feedback and company information categories. After that there is the start order button on the bottom of the main menu. The order process is structured to be step by step. In the ordering process users will be able to select food from the menu as well as how they want it done and what comes with it. If you a recurring customer or users with an account you can view your favorites or your most recent orders making the process even faster. This is a application designed to mostly take account of your order or order history with the food brand and it does a great job in doing it.

When I first started using the app I found it incredibly user friendly. BUT what I didn't like was that I could order my food but could not pay for it at my Winter Springs Fl. location. Just didn't make sense that I could order but when I showed up to pick up my order I had to stand in a line with up to six people in front of me so that I could just pay for a preorder. Started to go to BURGERFI even though it was out of my way their app allowed me to pay and just walk in to pick up counter n grab n go. Well I shared this with the 5 guys contact us part of their app and was told that 5 guys does allow to pay through app but my location opted out for that service. Well I'm happy to say that now they do !!! Their app is now perfect and I will never go to BURGERFI again. Thanks for making it more convenient for your customers to pay through app so that we can now just grab n go without standing in line after we've ordered. Outstanding Customer Service!!! Great Bacon Burger Too !!!

I love the staff here. They always get my order perfect and their management team has the best attitude I have ever seen in my life. They always make me feel important and have a special happy energetic mood that brightens up my day. I am a regular customer and extremely loyal to the barnet way location located off of emory road near the emory interstate exit. And to make it even more special to me, I suffer from celiac disease, and I am deathly allergic to even cross contamination. I can not dine out at any sit down restaurants and probably 99% of fast food. Even when I order off their “gluten friendly” menus I still get sick. And I have never had any issues with cross contamination at this location. This means more to me than you can ever know. Dealing with my autoimmune disease is an everyday battle, so its nice to know that the management and team here can be trusted! Million stars from me!

I made an app order for my store I always order at and it was sent to the wrong location. It was sent to Southlake and my store is Euless. I live in Euless and was right by the store when I placed the order. I went in to pickup and the manager Abraham who kept calling out name as if I was that person picking up an order for them I told him not I’m here for an app order and my name. He told me that he did not have an order for me and that if it was sent to the wrong location that I had to call that location and cancel or go to their location and pick it up. Abraham told me he was busy and I’m on my own and he could not make the order there because the payment was at another location. I called customer and spoke with Bunby who just canceled the order...no refund no apology nothing no correction. Bunby argued with me because I asked for a supervisor and was told I could not speak with one then place me on hold for 30 mins then released the call. I called back and had the same exact experience with Ammia and even worse with Wasim. That was my VERY LAST time with Five Guys. Had to find food @ 9 o’clock for me and my kid!

I have experienced the online order pick up via the FIVE GUYS app twice now at two different locations. I hate it. In my opinion when I use a online order app to pick up food I EXPECT the food to be ready when I get there. FIVE GUYS cooks all of your food EXCEPT the fries according to when you stated in the online app order. So... you take the time to tell them WHEN you will arrive and they wait until you actually arrive to cook your fries. This may be a plus for some people - not me. After arriving to pick up your prepaid food order you must wait in line to get your drink, if applicable, and to tell them ‘hey I’m here - start cooking my fries’. So I preorder AND I get to wait in line... so what was the point in ordering through the app again. This is the only food app I am aware of that you can’t skip a line or grab your food and go. If I use an app to pick up food I expect all of it to be ready when I arrive - AND NO WAITING IN LINE. For goodness sake add a on-line pick area or sign. Grrrrr.