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First Citizens Mobile Banking

(14 280)
Price
Free
Category
Finance
Last Update
Sep 03, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for First Citizens Mobile Banking

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

14 280

Avg rating,
total

⭐4.5

Description

2934 chars

First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode. First Citizens Digital Banking helps consumer and business customers: • View your accounts and transaction history • Deposit checks from your mobile device • Pay bills and make transfers between your First Citizens accounts • Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more • Receive account and security alerts via text or email • Securely access your checking, savings and credit card statements at any time • View tax documents Consumer customers can also: • View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place • Send money to friends, family and others you trust with Zelle® • Transfer funds to and from accounts you have at other financial institutions • View FICO® Scores if you have a consumer loan, credit card or mortgage • Set up text and email alerts to help monitor credit and debit card activity • Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more • Credit card customers can add authorized users, request balance transfers and more Business customers can also: • Set up multi-user access - customize and designate access to employees who are helping manage the company's finances • Send domestic wire transfers • Send payments via ACH • Detect fraud with ACH Monitor and Positive Pay • Set up text and email alerts to help monitor credit card activity About First Citizens Bank: Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 560 branches in 19 states. For more information, visit firstcitizens.com. First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc. FICO is a registered trademark of Fair Isaac Corporation. Copyright © 2021. First Citizens Bank. Member FDIC. Equal Housing Lender.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Random 167482
Sep 04, 2019

This app that I have been waiting on forever is a disappointment. When I first downloaded it I was pleased as it seemed easy to use. I assume most of the good reviews are from directly after download. Mine shows no activity since Sept 22, it is Oct 10! There have been probably 30 transactions since Sept 22. I love the company and would not trade it, but I know BoA has features on their website and app to track your spending into categories; shopping utilities etc and was really hoping for this feature so I don't have to keep manually inputting every purchase into a separate budget app. I love your bank First Citizens and appreciate the effort but your app leaves a lot to be desired.

AnalyticalNotCritical
Apr 27, 2019

I’ve been a First Citizens customer for over 40 years. There have been a few bumps in the road but overall they have provided great service. I was very excited when the site was announced. I was ready to dump Mint, Quicken and other methods. The online tool certainly provides the necessary banking functions. I wish there were three additional tools. First I wish there was a view in the check register that included a running balance and a place for more details on the purchase. Yes a little old school but it would be helpful when there is the rare discrepancy. Secondly, a budget tool that tracked spending with a report that can be printed. Again a little old school but would help track business, tax filing and vacation related expenses. Finally and more related to purchases and not online banking but text alerts for unusual debt card usage. Having recently had a fraudulent charge it would be nice to have the option to approve debt card useage via a text response. Common recurring expenses that are tied to the card could be pre-approved. But a purchase over a certain amount would trigger a text asking for approval before the charge is processed.

Plswhy
Dec 12, 2019

I’m SOOOO done with either this dumb app or First Citizens themselves NEVER showing me my correct balance. Literally a couple of days ago I had $30 in my account and stopped to get food, card got declined. COOL thanks. Check my account, says -2. I start freaking the frick (pg language but like I wanna use so many vulgar words) out and accept that I spent too much money. I basically become a prude with spending for the next 2 days and check it today? $30. How do you lose $30. Like..... I don’t make that many purchases how was there $30 worth of mistakes. Like I technically was owed $4 by one of the purchases that needed to be refunded but that doesn’t explain how 32 dollars I guess was LOST. makes no sense to me and caused a lot of embarrassment looking like I can’t afford a $16 purchase. Embarrassing. and this is NOT the first time this has happened. Don’t know what’s causing it but I’d like an answer? Is it the app or the bank and why does it happen so often?

Elizaveta H.
May 22, 2019

I would think the app is mostly fine, but the most important features - like depositing checks & doing bill pays - are not user friendly. I don’t know if it’s an app glitch or their servers, but I’ve gotten error messages on mobile check deposits, or it’s insisted that there’s a problem with the check image or amount, or the app just shuts down. As far as bill pay - it’s a bookkeeping and timing hassle that if I want to put an invoice # or note on a check, it converts it to a paper mode with a longer process. A few times since the 7 months I’ve had this account, Bill pay has failed to deliver a check by the scheduled date. The rep on the phone said, “Well we don’t guarantee the delivery of the checks by the date you requested.” And yet, there are no fine print details or links for that anywhere near the calendar field when you’re scheduling your payment.

Denverite1
May 29, 2019

This app drives me nuts. It should be able to do face or fingerprint recognition, as all the other financial institutions now allow, but it doesn’t. I see that the app advertises it supports Touch and Face ID, but so far, mine does not. It also rejects my password when I enter it the first time, even though I am careful and slow about entering. I enter the same password the second time, and I’m in. Very annoying. It would be nice if I could opt to see my password as I’m typing it. Most apps offer that option now. Then, one of the features I need the most, Pay People, is never functional. When I called customer service, they said it would be up by the end of the day. WEEKS later, it was still down. I gave up trying. It also puts decimals for the dollar amounts in funky places, then tells me I’m entering the dollar amount wrong, but gives me no way to correct it. I feel like First Citizens if very far behind the technological curve.

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About First Citizens Mobile Banking

Developed by First Citizens Bank.

First Citizens Mobile Banking is ranking in   Finance

Last update was at Sep 03, 2021and the current version is 3.1.5701.

To see all other keys and revenue click here 553624402

First Citizens Mobile Banking have a 14 280a user reviews.

First Citizens Mobile Banking was released in the App Store. It is developed by First Citizens Bank, who have also released the following apps.

First Citizens Mobile Banking has 14 280 user reviews.​

First Citizens Mobile Banking has an average rating of 4.5. ​The latest version of First Citizens Mobile Banking 3.1.5701​ ​​was ​released on Sep 03, 2021​.

You can download First Citizens Mobile Banking ​here

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