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Firehouse Subs App

(1 107)
Price
Free
Category
Food & Drink & Lifestyle
Last Update
Dec 23, 2019
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Store Performance Index

64%

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Ratings & Reviews performance for Firehouse Subs App

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

1 107

Avg rating,
total

⭐3.9

Description

1303 chars

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more! <br><br>Download this app to:<br><br>+ Get a FREE large drink just for signing up<br>+ Get a FREE medium sub on your birthday<br>+ Manage your rewards account<br>+ Order and pay in-app<br>+ Find Firehouse Subs locations<br>+ Refer friends for bonus points<br><br>How to:<br><br>1. Sign up in the app for a Firehouse Rewards account.<br>2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points.<br>3. When you have enough points for a reward, it will turn yellow.<br>4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app.<br><br>Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards@firehousesubs.com.<br><br><br>**Continued use of GPS running in the background can dramatically decrease battery life.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Amkatlyn
Sep 28, 2018

I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉

hoodrat91910
Apr 19, 2019

UPDATED REVIEW: Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service! ORIGINAL REVIEW: Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.

beatle
Nov 15, 2019

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

Frustrated Buyer.
Nov 08, 2019

This rating is for the app and not the sandwiches. I have not been able to log in for quite some time now. I had a app update and after that I could no longer log in. I tried the online access and it said once you log in on the app you will no longer have access to your account online. I tried to reset my password but the log in said your information can not be accessed. I even tried to create a new account but since my phone number is used on my old account it will not let me create another account using my phone number. I tried to email your support team and nothing. I love your sandwiches and would like to get my points. Please fix the log in on the app or please let us access our accounts online again.

BTrentham
Jun 10, 2018

Let me start out by saying I have used competitors app regularly and the app Firehouse has is functional and visual pleasing. However, when I use app and pay I expect to be delivered food when scheduled with no line or wait. ( As competitor does). Instead, you schedule, pay online and wait to go a little after scheduled time. I show up to be told I must stand in line with everyone because checkout is actually processed at register. Even after paying online. So I wait behind everyone to checkout. And then another 10 minutes for sandwich to now be made since I checked out. I placed the order and paid online why do we have to go through this? It seems to be a waste of time to enter it in app to simply wait same time as ordering in store. As a father of 6 month old twins always short on time, competitor will get majority of business.

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About Firehouse Subs App

Developed by Firehouse Restaurant Group, Inc..

Firehouse Subs App is ranking in   Food & Drink & Lifestyle

Last update was at Dec 23, 2019and the current version is 3.6.1.

To see all other keys and revenue click here 894658475

Firehouse Subs App have a 1 107a user reviews.

Firehouse Subs App was released in the App Store. It is developed by Firehouse Restaurant Group, Inc., who have also released the following apps.

Firehouse Subs App has 1 107 user reviews.​

Firehouse Subs App has an average rating of 3.9. ​The latest version of Firehouse Subs App 3.6.1​ ​​was ​released on Dec 23, 2019​.

You can download Firehouse Subs App ​here

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