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The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office!<br><br>Work Order Features:<br>•View service dispatches & work order information. <br>•View and edit customer contact information.<br>•Give the office real-time status updates with time tracking.<br>•Use mapping and routing, & turn-by-turn driving directions.<br>•View customer account, service history, equipment, saved documents & service maintenance agreement information.<br>•Add and edit customer equipment in account record or dispatch.<br>•Add pictures from device camera and gallery to customer record.<br>•Collect important information and fill out checklists using custom forms <br><br>Quote and Invoicing Features:<br>•Present a complete quote to your customer with images of quoted parts and equipment<br>•Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.<br>•Create, view, and email service quotes & invoices. <br>•Process payments & prepayments, including PCI compliant credit card processing. <br>•Capture customer authorization & acceptance signatures.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Field edge is probably the worst program I have ever used. There are many things in the app that they need to change to make it more suitable in the field. It would also be nice if their main functions in the app would consistently work at all. I would gladly go back to hand writing notes and using a paper and pen rather been dealing with this program. It all depends on the day whether or not this at decides to work correctly or not. As a service technician we have a lot to deal with as it is the last thing we need to be worrying about is this program functioning correctly. Instead Of this program “saving time” I think that we spend more time trying to get it to work properly then it would be to not use it at all. I’m very unhappy with this entire program altogether.
The app is only as good as the device you use it on, works perfectly on my iPhone. The interface is easy to use and manage. The dispatch board used in the office is what really makes this software great. Customer service is awesome and quick to get answers.
I’ve found myself waiting for this program to reboot or having to uninstall and reinstall this program anywhere between 5 and 15 times a day. I’ve now decided to write this review because it took this program 40 minutes before it would show me where I was going for my next call. I spend more time waiting on this program than I do working. It is a waste of time.
FieldEdge customer service has proven over time to be very helpful with our needs. The software itself is very diverse. We used 5 different dispatch softwares before trying FieldEdge, and we know now who is best.
I don't understand how this company can advertise as being the industry leader when their mobile app and desktop version lacks so many features. App is slow and not very easy to navigate. There ideas portal is a joke they never add worthy features. I do not recommend this app or desktop version.
Developed by dESCO, LLC.
FieldEdge is ranking in Business
Last update was at Oct 23, 2019and the current version is 2019.47.8002.
To see all other keys and revenue click here 1033624070
FieldEdge have a 58a user reviews.
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