FedEx Mobile

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Update: after creating an account which I don’t recall being a requirement, it now retains and saves tracking numbers. And after looking over the description in the App Store, it seems misleading to me. The way I understand it is if you want to create shipping labels or want special deals then you’ll need to create a profile but if you just want to track shipments and get notifications then you don’t need an account. Wrong. Evidently you need to create an account to do anything in the description therefore I find it misleading, make it clear fedex! I don’t know why but on my end when I search for my shipment and tap the star to add it to the watch list but as soon as I leave that screen it shows up no where else. I can re search the tracking number and sure enough it never saved or retained what I did, nor am I getting notifications because of it. But it sure can retain old tracking numbers and shipments. I don’t know if it’s just me or what but I highly doubt it. It’s a useless app at this point with this issue. I can’t even say when this became an issue as most of my packages come through usps and some ups, not my choice either.

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I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.

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I was waiting for a package delivery that needed an indirect signature. I downloaded the app, set up an account. There wasn’t anywhere on the app to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a fedex door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that fedex is at the door given all the other text notifications I receive. Having the app was totally worthless. It didn’t notify me of the updates. I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do. Overall, very disappointing.

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I’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service.

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The app used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch the app or actually honor Touch ID preferences previously selected. Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because this app is frustrating.