Fashion Nova

So my experience when I ordered Fashion Nova for the first time last week is exactly why I’m writing this review as well as why I ordered more clothes two days later. I ordered five items, all inexpensive and really cute. I was hoping they would be as cute in person as they were online. My clothes came and looked exactly as they did on the app, the quality was amazing, and the sizing was true to size except for one bodysuit which was honestly my fault because I didn’t read that the material wasn’t very stretchy— but now I know to order a size up and I’m DEFINITELY purchasing that bodysuit if and when it is in stock again, just in a bigger size. I decided to choose overnight+Saturday shipping (I placed my order on a Thursday). Got my order on Saturday morning. I was skeptical whether or not it was really going to come on Saturday but it did and I was really happy with how quick it came and how easy it was to track. After shopping here once, I honestly can’t even see myself shopping at any other online store. Now to the app... I have had absolutely no problems with glitching as others have described. Maybe I’m just lucky, but so far the app has ran smoothly and I have no issues with my favorites or clothes in my cart. I will add that I got standard shipping this time and I’m hoping it will still come in a timely manner. I plan on updating this once I see how long it takes for me to get my clothes w the standard.

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Okay so I love love love Fashion Nova, my wardrobe consists of 99.9% of Fashion Nova and then that .1% is BooHoo. My issue is the app. At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, the app custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted the app. I then went onto the website and started over completely with a whole new set of items. Please fix the app I honestly prefer maneuvering on that than going online because the app is more simple.

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I really love fashion nova, but this last purchase experience has been a nightmare. I’ve been going back and forth with customer service trying to find out why only half of my items were sent and no refund or any notification email or explanation has been sent to me as to why I only received half of my order. Additionally, the customer care rep keeps referring to another order # that isn’t the one I’m talking about and she keeps responding with “copy and paste” customer care responses and not actually helping me find out why I’m not receiving my refund. Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess.

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First time user here and most definitely my last. I ordered a couple pairs of pants back on Dec 20 and given that it was around the holidays I understood/expected the full 12 business day shipping maximum (shipping policy) without any problem. After 12 business days go by I start to question where my package is. Also note that my app keeps pushing out my “estimated delivery date” every time I checked but this would happen EVERY SINGLE DAY. So finally after no costumer service number to find on their website I send them an email. Which keep in mind also takes a couple days to get a response. After a week of going back and forth the representative tells me my package was delivered on Dec 21 and to check with my neighbors. LOL what a joke, there is no way in hell that was the truth, the site clearly states it takes up to two days to process the order EXCLUDING weekends. My order was placed on a Friday at 12pm. So let’s be reasonable here please. The very least Fashion Nova could have done would be to own up to their mistake and get me my order ASAP. I would of been happy. But what did they do?? The representative asked me to file a claim for my package! And once received it will take an 10 business days to be sorted out. Still no guarantee that I am getting my order ANY time soon. Sooooo with that said, if you really think it’s worth the risk/headache go for it. I will definitely be taking my money elsewhere in the future. ✌️

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Ok, my closet consists of 50% FashionNova and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on the app. Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact.