ExecuCar

I used the ExecuCar service and app twice from a hotel near Washington Reagan National Airport to a destination near the Capital in Washington DC. I scheduled my ride in advance and chose the Express Hybrid Sedan because of the reasonable price. No issues. The app was easy to use, kept me informed on my ride’s location and arrival, and allowed use of my credit card for the trip fare and tip. The Express Hybrid Sedan was a typical taxi cab in both cases. Both were on time, clean, and had excellent drivers. Bottom line is that the app is very convenient to use and the service is above average for a taxi service.

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Let me explain how this company and its parent company SuperShuttle work. You will use their apps to pre-pay for your ride. They usually get you to the airport no problem. But good luck getting back home. They know that you do not have to make a flight when you get back. So they have no problem making you wait and wait and wait as last minute clients need rides. Because you have already paid and because you don’t have to make a plane when you come back from your trip they will put you on the back burner again and again and again and keep taking new fares until they have an opening and then they will come get you. this has happened to me twice now. Just the other day I arrived at LAX and received a message from them saying that they will be about 45 minutes behind. OK fine… Even in legitimate cases this happens sometimes. But Three hours pass and nothing from them! I had to Uber home. $150 Uber! After I paid these idiots $250 for round-trip including tip! it has been two days now… They have not contacted me in any way. Completely abandoned me… Why not they’ve got my money.

Excellent service! Driver was punctual, waited patiently and loaded our bags into the vehicle. The driver met us with a smile. He was courteous and professional in every respect. Driver knew the route and drove safely. It was a very good trip. We also like the ExecuCar App! The ExecuCar App is user friendly and it quickly found our flight information promptly scheduling our pickup and drop off time. The ExecuCar also sent email and text reminders as requested. Our overall experience with the ExecCar App and ExecuCar driver was nothing short of exceptional. Thank you ExecuCar!

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I’d give this zero stars if I could. Do not use this service for scheduled in advance trips. I won’t use it at all, but perhaps on demand is ok because they can’t leave you standing at the curb with no car. I booked this for my wife getting on the middle of the night on a severely delayed flight into SFO. Received an email confirmation and they charged my credit card. When the plane landed, my wife couldn’t get through to dispatch. I had to call and was told “there is no car available”. Apparently drivers can reject the booking. No one told us, despite being booked 6 hours in advance and having every possible way of contacting me. Total waste of time and effort, and they left my wife stranded at the airport. Of course, Uber was there to pick her up.

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We booked with this company for a ride to the airport and a ride home the day we came back. The ride to the airport was perfect. The ride home couldn’t be any further from perfect. The driver never showed up to pick us up. You couldn’t get through to anyone in the office until 6:00am. We ended up taking an Uber. The service had the audacity to put us down as a no show. We waited over an hour after landing. Calling them the next day for a refund was a joke. They transfer you all over the place because they don’t want to deal with you. We got our money back, and will NEVER use this company again. Get your crap together before you start a company losers. 👎👎👎👎👎