User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I downloaded this app just to watch season 2 of Get Shorty. It was well worth it. This service is a tremendous value with hundreds of great movies and shows spanning decades. But the app is in desperate need of improvement. I would give the ap itself only 2 stars. The movies stream well but there seems no practical way to build a view list. Every time I wanted to watch another episode of Get Shorty, I had to search it. I could find no option for "keep watching" or "recently viewed". Then when I located the series the episodes were not listed in chronological order. How bizarre is that. ? I enjoyed watching Classics like Airplane! And a few others, but navigating the app was so annoying I decided to unsubscribe. I'll come back in a couple months and check the reviews. I'll gladly re subscribe when the app is navigable and organized. Cheers!
So I subscribed to this app just to watch a certain show I have been dying to see. On June 30th my free week trial expired and I was charged the $6 for a month service. Totally fine and expected. Well, 4 days later on July 4th I noticed ANOTHER $6 charge on my bank account. Upon investigation, it was a second charge for a separate epix service THAT I NEVER SIGNED UP KET ALONE AGREED TO PAY FOR. After several back and forth emails with epix customer service, i received an email bluntly stating there was nothing they could and to contact iTunes. So I did. iTunes informed me this was a completely separate service for “apple tv” and could not tell me when or how I was signed up for it. I canceled both services and iTunes informed me that I would receive a refund for the second $6 charge “sometime in the next 30 days”....now living pay check to pay check ad a lot of people do these days, this has caused my bank account to be overdrawn by a friggin dollar. Since I’m on good terms with my bank, they have waived the overdraft fees after I showed them the emails thank god. Because of that, I’m not pushing this any further and am just done with it. Just wanted to give people a heads up as nobody could tell me how or why this happened. But, I did get to watch my show and enjoyed it thoroughly so not a total loss here. Very frustrating though.
I did the free trial and liked it but couldn’t afford it so I tried to cancel it. Every time I tried to get it to cancel I got constant error messages and kicked out of the App Store. Now that I have a little money on my bank card I added my card to get something for my son on my account and saw that it was pending a new months subscription because money was added to my thing. It is pending but I am still very angry because I am a stay at home mom and do not get a lot of money and now I was robbed by an app because it wouldn’t allow me to end it. Would not recommend to anyone who has to stop for any reason because it does not seem to want to work properly and will steal your money. Wish I could give a negative star review.
So there are separate Epic apps along with separate subscriptions. This is confusing for customers to choose which is best for you and Epix doesn’t explain ANY of this before purchasing. Then when I tried to download the app for my iPad the process to sign in was way too complicated, and I’m a millennial, I know about computers and applications and no way should watching a movie or choosing a subscription should be this complicated. Make sure you’re downloading to correct app because Epix banks on the fact that you won’t understand and will end up paying for both subscriptions. Definitely not user friendly unless you’re already subscribed to Epix through your service provider.
I did the free trial and right now I am out of work so I’m not able to pay, when trying to cancel it wouldn’t allow me it kept trying to charge $6 to my card when there is 0 on my card. How do I end this subscription?!? I went into Apple TV because I thought maybe that was it but it’s not allowing me as well. Someone please help I can’t afford this. The instructions weren’t clear about Apple TV I do not have a job and my card continues to be charged I don’t even have the app downloaded anymore
Get instant access and watch the latest episodes of PENNYWORTH and PERPETUAL GRACE LTD, plus see a first look at GODFATHER OF HARLEM, or stream blockbuster hits like CREED II and MISSION: IMPOSSIBLE - FALLOUT.
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Free trial is for new customers only. You will not be charged during the free trial period. TO CANCEL YOUR SUBSCRIPTION AND AVOID BEING CHARGED, YOU MUST CANCEL BEFORE THE END OF THE FREE TRIAL PERIOD.
Payment will be charged to your iTunes Account at confirmation of purchase. Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. You can manage your subscription and auto-renewal may be turned off by going to your iTunes Account Settings after purchase.
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