User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
This would get at least four stars if the UI on the Apple Watch matched the one on the iPhone. The iPhone UI selections cover two different corners and is easy to navigate. I love that Duo has an Apple Watch connection. The Watch face is much smaller than the iPhone, so why did they design the Watch so it’s much harder to use? The ‘Approve’/‘Deny’ buttons are thin stripes across the Watch face. I can’t tell you how many times I’ve hit the ‘Approve’ button and my fat finger has instead hit the ‘Deny’ button instead. It’s very frustrating.
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!
We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions.
I happily used Duo Mobile for years before I switched to a new phone without thinking to update my accounts. Had I known that at some point I could have started backing up my authenticator codes to iCloud, I would have done so. Now, I’m locked out of two of my most important accounts with no recourse. This could have been prevented with a simple pop up, text, or email to users notifying them about this feature. Even if your job requires you to use this software for your corporate login, stay far away for personal use. While your IT administrator can help you authenticate in, they shouldn’t have to do the extra legwork because of Duo Mobile’s failure to communicate with their users.
Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application
generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch.
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.