DICK’S Sporting Goods

So I have been using the dicks sporting goods app for a couple years now and it's pretty good only negative things I have about it is that sometimes it loads slow and when it does not keep you signed in for purchase but it does keep you signed in for your score card and rewards which should be the same thing and does not make sense other then that it's great it gives you a scannable copy of your score card and your rewards straight to your phone lets you know how many points away you are from a reward easy to navigate except for the slow loading of images and item pages also lets you manage your dicks sporting goods credit card through the app very easy

I love this app so much except for a few details they can probably tweak. Browsing is great when trying to shop around. However, everytime I’m ready to purchase it makes me login again and it says my password is wrong. This happens everytime and it makes me reset it! Can you imagine how annoying that is? Especially if it’s a saved password you know is correct. When shopping around, I wish the page was shareable. If you want to share an item, you have to open up a browser since you can’t use the app. There’s an activity tracker sync so you can get daily reward points too that part is great.

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This app is ok, but it could use some improvements. First thing be be the ability to use apple or Samsung pay to check out instead of having to enter your info. Also. Making it easier to view your account and online order status. As of now, you have to go to the shopping cart then click on my account, you have to enter your email and password every time, then click online orders or saved items. This is super tedious. Why not just log into the app using your touch ID, then post all the account info on the top left where the drop down menu is. This would make it way easier and more functional.

You all need to fix the issues with placing an order via the App and reconciliation for the Reward points earned for the transaction. I can go to the store to buy something and receive Reward points immediately, but with the App, I have to call into customer service in order to have the points added, which makes no sense whatsoever given the the App already has my Reward information. It seems to me that if I order via the App your system should be able to take that transaction and apply the Reward points immediately as if I had walked into a store to make the purchase. Fix this...

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This app/the customer service behind it Is by far some of the worst crap I have ever experienced. I haven’t been able to log into my account for months, Every time I call to try and reset my information so that I can login, it’s an absolute nightmare trying to actually get a hold of customer service. Furthermore the few times I have gotten a hold of customer service they have failed at resolving this login issue and end up telling me to just try logging in through the desktop site which also doesn’t work. Ultimately resulting in me being unable to make payments on the card without having to call and fight with the phone service in order to make a payment. Very aggravating.