CSCPay Mobile

I am EXTREMELY unhappy at the app and the customer service I just received. I’m trying to do laundry and have been unable to successfully log in with my FB login. This happened last time, so I signed in through my email. I took a screenshot of my password for future reference. I tried to use the app, and it had me log in, once again bc it continues to log me out, and it keeps telling me I have the wrong password. When I click “forgot password”, it has me enter my email address and claims it will send me an email with further instructions. I STILL Have not received an email. I checked my junk email and NOTHING. I have a washing machine filled with clothes and detergent, and there’s not a thing I can do about it. I called customer service and spoke to a Freya, who clearly hates working there. She was unable to assist and ended up hanging up on. This is about the worst way to spend my Sunday. I know I have funds in my account and I can’t even access them bc of this horrid service. The banks are closed, so I can’t get quarters, and now I have to figure out what to do with my soaped up clothes, while I go on a journey to find out wth to get quarters. I’d like someone to call me back to figure out a way to solve all of this.

I have used this app on three different models of iPhone on two different carriers, and it has never been anything less than a hassle. It constantly crashes, and restores back to its previous state when resuming, sometimes leading to an infinite loop of crashing (I'm writing this review from my laundry room, as I am unable to get the app to work). It never communicates the issue to the end user, although it seems like poor connectivity seems to be the source of a great deal of the problems. Also, no biometric login and it doesn't save your password in the keychain- even though the password does not allow for special characters so I have just as much difficulty remember what wonky password I had to set up as the app does. UX is a nightmare at every step, starting a machine requires unnecessary steps to confirm, but because LAUNDRY ROOMS GENERALLY HAVE POOR CONNECTIVITY, I have to huddle near a window far removed from my machine in order to get enough of a signal to communicate with the server that I would like to initiate liftoff, the run back to my machine to triple confirm, over and over for each machine. This app needs some serious love. Please fix it.

First off, the price of the wash/dry went up and would you know that my apt complex switched out the well worn machines with this high-tech nonsense where to use the machine you need a WiFi connection but guess what— our machine room is in a hole under the complex where guess what doesn’t work... WIFI/INTERNET. The app is wack and you have to log in and press ok to accept the machine after it asks you to do 10 other things... I mean CAN I JUST WASH MY CLOTHES AND NOT HAVE TO USE MY PHONE OR MY BRAIN FOR THIS CHORE TO BE DONE? Plus I have to link my card to the app that I do not trust. Oh and the remedy for the old card that was owned by the same company of which we COULD NOT USE on the new machines... wait for this. You have to mail that card in and ask for a refund cause we ALL have time to go to the post office but what they bank on is no one asking for that refund because— who has time. What a capitalistic way to take advantage of customers who simply need to wash their clothes. I mean, everyone else is doing it so why NOT you too?

The app initially would not allow me to create an account and kept giving me different error messages such as “this phone number is already in use” even though my phone number had not already been registered with the app. Then, hours later when I got a confirmation email, I was able to create an account online on a computer but the app refuses to recognize my account login information even though I am successfully logged in online, saying “user not found.” The only way to log in has been to use the ‘forgot password’ tool to reset my password and then log in, but even then I am taken to a screen where I cannot click on anything and actually do laundry. The only reason I tried to download the app in the first place is that the reader on the machine repeatedly would not read my credit card. I would recommend just bringing quarters because this system is so ineffective.

I’ve been pretty happy with this app up until almost two weeks ago. I haven’t been able to access my account because of some sort of crash. Every time I go to open the app, it stays on the loading screen for a few minutes and then closes itself out. After about 10 minutes of waiting it sometimes goes to the home screen but it won’t let me click on anything. As far as I know there’s nothing my apartment managers can do about it. I’m really annoyed because I have to budget out my laundry expenses ahead of time, and pre-loading my allotted amount on the app had been a huge help to me. I really hope this gets fixed soon but if not I’m going to contact the developers and get my money back that’s already been loaded onto my account. I’m not going to lose money on something that doesn’t work.