Costco

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Let me start by saying that I’m a new member to Costco: I’m coming from being a Sams member for the last 2 years or so (so I have experienced the competition first-hand). In terms of pricing, and value-for-money: Costco seems to be the obvious choice to me. However... this app on the other hand felt like going back to 2010. Less-than-stellar UI design, slow and clunky interface, the inability to use my smartphone for self-checkout, the inability to add my membership card to my Apple Wallet (I’m sure I’ll discover more missing features as I use this fossilized piece of software). All of the things that the competition readily offers within their single app. I understand value-for money, i understand not changing something that’s been working for you for a long time now... why fix something that ain’t broke, right? I really do get it. But you can’t keep doing things the tired old way forever - the competition is moving ahead. If you want to compete for the money of the next generation of consumers: you need to keep up with the times and the rapid pace of technology. Build a better app than... THIS. Build something that’s feature-rich, convenient, incorporating both the Apple-wallet system and mobile checkout solutions that consumers clearly want (judging by other reviews for this app).

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I’m a recent Costco convert from Sam’s, and my wife and I did our first Costco trip last week. The store was so much nicer, the people were so much friendlier, the selection of products was great... and then I downloaded the app. I’m shocked at how bad this app is for a company as big as Costco. The app feels like it’s from 5+ years ago, it’s literally no comparison to the Sam’s app. It has no ability to tell you what products are in stock at a given store. There are tons of missing items, i.e. I’m in Costco and I search the Costco app for a product that’s sitting right in front of me on a shelf, and there’s zero trace of it in the app. There’s no Scan-and-Go functionality (where you can scan items on the app and pay without having to wait in line). The app literally just got the ability like 2 weeks ago to have an electronic version of your membership card so that you don’t have to carry your card with you to check out... Sam’s app had that years ago. I’m really disappointed in how bad this app is. Even though I really like the Costco stores better, if it wasn’t for my wife strongly preferring shopping at Costco over Sam’s, I’d switch back to Sam’s in a heartbeat just because of how bad this app is. Really hope they blow this app away and just start over.

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I have memberships to both Costco and Sam’s. They both have strong and weak points. I love Costco, I like how they treat their employees, their food court is fantastic, it’s cleaner and I generally prefer their product’s. In terms of this app, it’s behind in every way and completely useless to anyone who does want delivery. I’m going to guess that most members do not want to overpay by about $3 per item to have things delivered. Most have a membership to save money. Comparing and contrasting, you cannot shop online and pickup yourself, you cannot scan as you shop and pay by your phone. You can’t even see what is at the club and see the correct price without a delivery markup. You can do all these things with the Sam’s app. Can Costco do all these things if they wanted? Of Course! But it’s not in their strategy. I’m not going to drop my membership by any means, but this app caters to the same people that UberEats McDonalds and Chipotle or maybe anyone that thinks InstaCart is a good idea. This app is pigeonholed and it’s disappointing and not for me.

First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!

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Let me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop.