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So, I just renewed an expired membership yesterday. Created a new online account and password, downloaded the app (in spite of horrendous reviews) tried to log in... wrong email or password. Several attempts, no luck. Requested password reset, didn’t come through, didn’t go to spam. Tried again, still no password reset, half an hour now. Went to the regular website and guess what? The email and password I’d written down works fine there. Even tried the app one last time, password still doesn’t work. Maybe if I’m ever able to actually get in I will improve the review, but it’s clear from other reviews that fixing bugs and updating their app is not a priority for Costco.
Let me start by saying that I’m a new member to Costco: I’m coming from being a Sams member for the last 2 years or so (so I have experienced the competition first-hand). In terms of pricing, and value-for-money: Costco seems to be the obvious choice to me. However... this app on the other hand felt like going back to 2010. Less-than-stellar UI design, slow and clunky interface, the inability to use my smartphone for self-checkout, the inability to add my membership card to my Apple Wallet (I’m sure I’ll discover more missing features as I use this fossilized piece of software). All of the things that the competition readily offers within their single app. I understand value-for money, i understand not changing something that’s been working for you for a long time now... why fix something that ain’t broke, right? I really do get it. But you can’t keep doing things the tired old way forever - the competition is moving ahead. If you want to compete for the money of the next generation of consumers: you need to keep up with the times and the rapid pace of technology. Build a better app than... THIS. Build something that’s feature-rich, convenient, incorporating both the Apple-wallet system and mobile checkout solutions that consumers clearly want (judging by other reviews for this app).
I’m a recent Costco convert from Sam’s, and my wife and I did our first Costco trip last week. The store was so much nicer, the people were so much friendlier, the selection of products was great... and then I downloaded the app. I’m shocked at how bad this app is for a company as big as Costco. The app feels like it’s from 5+ years ago, it’s literally no comparison to the Sam’s app. It has no ability to tell you what products are in stock at a given store. There are tons of missing items, i.e. I’m in Costco and I search the Costco app for a product that’s sitting right in front of me on a shelf, and there’s zero trace of it in the app. There’s no Scan-and-Go functionality (where you can scan items on the app and pay without having to wait in line). The app literally just got the ability like 2 weeks ago to have an electronic version of your membership card so that you don’t have to carry your card with you to check out... Sam’s app had that years ago. I’m really disappointed in how bad this app is. Even though I really like the Costco stores better, if it wasn’t for my wife strongly preferring shopping at Costco over Sam’s, I’d switch back to Sam’s in a heartbeat just because of how bad this app is. Really hope they blow this app away and just start over.
Your App is woefully out of step with the times! Tried setting up an account to manage prescriptions and ended up feeling as if Costco was managing me! Here are the points that generated my disgust with the App: 1. Why do I have to enter name, birthday, address, insurance, etc. when Costco ALREADY HAS that information? AND have to enter it more than once? 2. Why does the App REQUIRE a shipping address that is to be used to send all my refills to, but DOES NOT provide the “Ready to pick up” option stated in the instore pamphlet? 3. Why doesn’t that same pamphlet have a telephone number to call when I have these difficulties? If a man can be put on the moon and brought safely back to earth, the designers/programmers (who always know what the consumer wants, right) make this App a more logical, user-friendly App?
Was told at Costco store that they had me fixed up to get my ID card on the app, that wasn’t the case and I had to call and get it set up. The app itself is terrible- I log in and look at items for sale and it says ‘member price’ and wants me to put in my Costco card number. Why? I already logged in. I put it in and it asks the same question over and over and won’t let me view prices. I clicked chat and spoke with a rep who was worthless, she said ‘I’m not sure what’s going on’ , told me to use a web browser instead! Why did I spend all of this time getting this app set up if I have to go online to shop? She offered no help whatsoever. Why create an app that doesn’t work? Costco needs to hire a professional to make an app that works and delete this piece of garbage!
It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.
New! Your membership card is now
available on the Costco app. Enter the warehouse and begin checkout at the register by using the Digital Membership Card on your phone.
SHOP: Browse Costco.com’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!
SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.
GAS PRICES: Just tap the locator pin on the map to view current gas prices.
PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app. Have them delivered to your door or pick them up at select Costco locations.
SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.
PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.
TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!
BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.
SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.
WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.
FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!