User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
My accounting department set up a new user account for me under our Converge umbrella account so I can charge registration fees for meetings and golf outings. Upon signing in, I’m prompted for a PIN that the software never assigned to me, preventing me from logging in at all. Going online doesn’t fix this. Using a coworker’s login info (which we keep separate for accounting purposes), I was able to process transactions at an event *only* if the cell signal is strong enough (3 bars didn’t cut it). If all the stars are aligned, the app is fine. But, once my accounting dept fished around online to get a PIN created for me, there was no way for me to log out of my coworker’s account in the app. I had to delete it and reinstall it. The support and manuals are really poor in that they don’t address any of these things. A lot of headaches in this app for such a simple concept.
I finally went and got an old iPhone 8 fixed. New screen and battery just to be able to use the RP457 reader. I was told, after hours on with tech, that it wouldn’t work with X models but big update in Dec 19 will fix. February 2020. iPhone X nor 11 would Access. Sent emails begging them to forward to someone with an answer. But always sent back to call in. Deleted app. Plugged into lightning with audio. Went thru the steps and now works. You will know blue tooth works when it pops up a Pin. You hit Pair. A converge notification appears with that PIN number. Now we are golden.
Got it through my bank. Super Easy to set up. Can’t wait to use my device
Great app, very easy to use
Horrible service. We spent 10 days working with their technical support to try and get the device to work the iPhone XS. After 3 technical calls and being bounced around to 2-3 different people, and trying three different devices, we gave up. I had asked our sales rep to have a Sr. Help desk person to assist us and all she did was give us the 1888 or 1800 number repeatedly. I finally looked at the app in the App Store and saw that people posted in the comments that it does not work with the iPhone XS. Of all places lol. No mention anywhere on their site nor did the staff have any knowledge. And when we complained or asked for help, crickets. We went back to BofA which charged between 2.5 and 3% but has excellent customer service. We just ended up charging or customer a slightly bigger fee and we are so much happier. I think this is why they can charge lower fees because they have no support people nor anybody in a leadership role that cares about customers.
Developed by the Elavon,
who have also released the following apps Converge Mobile .
Converge Mobile has 6 user reviews.
Converge Mobile has an average rating of 3.7.
The latest version of Converge Mobile (3.1.0) was released on Feb 11, 2020.
You can download Converge Mobile here:.
Accept credit and debit payments anywhere, anytime with this intuitive, easy-to-use mobile application that turns your smartphone, tablet or mobile device into a secured, affordable point-of-sale solution! Converge Mobile is a free mobile app that is an extension of Converge, an omni-commerce solution that allows you to process payments
in person, via phone or telephone order, online, and using a mobile device. Converge Mobile supports EMV chip card transactions using an encrypted EMV card reader.
• Accept PIN debit and credit cards, including mag stripe, chip card and contactless payments, like Apple Pay™
• Record cash transactions
• Automatically calculate discounts and taxes and offer tips
• Email or print customer receipts
• Help protect cardholder data with an encrypted, chip card device
• Use an unlimited number of supported iOS devices
Converge Mobile is for any size business that needs to process transactions on the go. If you accept card payments on the road, then Converge Mobile will likely save you time and money, while improving the checkout experience for your customers. It can also be used at your location for payments during peak sales seasons, essentially creating a new checkout line without the added expense.
Getting started is easy!
1. Establish a customer account with Elavon, directly or through one of many partners, and get a card reader (set up cost associated). If you do not have an account, follow the link at the bottom of the page.
2. Download the Converge Mobile App for free!
3. Open the App and enter a Device PassCode of your choice. You will be required to enter this security passcode each time you access the app. Note: If you do not have an Elavon customer account, select the ‘I don’t have an account’ option at bottom of the Welcome page.
4. Follow the simple set up instructions and start taking payments anywhere, anytime!
Note: If you need a card reader to accept cards, contact your sales representative or account manager.
For more information please visit: www.elavon.com/convergemobile or contact Elavon to establish a customer account.
In the meanwhile, check latest insights
on mobile business
Let’s find out how to master this peculiar way of communication with your app users and form a good starting strategy. We will discuss difference with support tickets, reviews automation and give examples of how to respond to peculiar reviews.
According to statistics, King is one of the highest-earning mobile games’ publishers in the world, with average annual revenue of $2 billion. What’s the secret of such success, and which marketing activities lead to the company’s welfare? Let's find out.