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Cold Stone

(229)
Price
Free
Category
Food & Drink & Entertainment
Last Update
Sep 06, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Cold Stone

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

229

Avg rating,
total

⭐2.0

Description

467 chars

Bring the party wherever you go with the FREE Cold Stone Creamery® Cake Ordering App! In just a few clicks you can quickly and easily order your favorite Signature Cakes or customize a cake any way you want it. Find a store near you by zip code or allow the app to geo-locate the store nearest you. Download the app today and celebrate every occasion with a Cold Stone Creamery Cake! Online Tracking Opt Out Guide: https://www.olo.com/on-line-tracking-opt-out-guide/

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Calicort
May 05, 2020

I don’t understand why the toppings were made so difficult; if you want more than the free first topping on the create-your-own you have to go through a whole other process instead of just picking what you want from a list which would be better for both the customer and the company. Also, I have 3 gift cards that I can’t even use because there is absolutely no where to use them on the app and if there is it’s in a horrible place because I’ve looked for a good hour and it’s not there.

Trishelle74
Aug 02, 2018

I used this app to order a special 6 pack of cupcakes. Someone from the company called me to confirm that I had ordered 2 for tomorrow. I had ordered one for today, not 2. The woman on the phone was difficult to understand, but it sounded like she understood that I had ordered only 1 for today. Not even 20 minutes ago, I stopped in; not entirely certain if the 6-pack would be ready today or tomorrow. The one I ordered was ready. Yay! I asked about the other one, the girls said they only found one pack made up & one paper printout fit it. I checked my account online, Cold Stone charged me twice for the 6 pack. The girls could not tell me if anyone would take the second one off, nor did they know how to do it. And because they supposedly only had one printed order, not 2, I could only leave with one 6 pack even though they got paid for 2. So now I have to call my credit union and explain to them the situation. Luckily, I have a great credit union.

BryceCreamLvr
Feb 09, 2019

Seriously. An app for a site should give more than just locations and ordering cakes/cupcakes. I expected to see what is available at the location. I do not have the menu options memorized. I like to take out of town guests to Cold Stone, but I would like to show them what is available. Unlike Baskin Robbins, which almost everyone Is familiar with, Cold Stone isn’t that common. I almost never order cakes and would definitely call it in to ensure the order isn’t messed up somehow. I need information not just a cake ordering app. The web site is more useful than this app.

NameAlreadyTakenLolRly
Apr 29, 2020

Don’t bother using the app. Employees aren’t trained on how to check for app orders. You’ll just be answering questions such as “are you sure you ordered it? Are you sure you did it at this location? Are you sure payment went through? We can’t find it.” Then after ten minutes they magically find your order, and you end up staying an extra fifteen minutes if you’re lucky. If you’re not lucky, you’ll pay and not get your order at all. It doesn’t save time, skip the app, just order in-person.

chanice21
Apr 06, 2020

I cannot log into my account with the email address that I have on file. Its definitely the correct email, because I get sent promos on it from Cold Stone all the time. I click the link to reset my password and it tell me that the ots not a valid email 🙄. I call “guest services” which was pointless. They cannot reset passwords. They can submit a report to upper management to reset your password. It takes two business days for them to get back to you.

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About Cold Stone

Developed by Kahala Management, L.L.C..

Cold Stone is ranking in   Food & Drink & Entertainment

Last update was at Sep 06, 2021and the current version is 2.15.

To see all other keys and revenue click here 690080616

Cold Stone have a 229a user reviews.

Cold Stone was released in the App Store. It is developed by Kahala Management, L.L.C., who have also released the following apps.

Cold Stone has 229 user reviews.​

Cold Stone has an average rating of 2.0. ​The latest version of Cold Stone 2.15​ ​​was ​released on Sep 06, 2021​.

You can download Cold Stone ​here

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