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I’ve come across online banks and the major name banks and none other compares to chase. With chase you can do everything you need to do. Literally everything you would need to do are included with the accounts you have with chase. Paying others: online banks don’t have the option of sending your money quick with zelle, chase offers zelle which means as soon as you hit the send button anyone with a bank that offers zelle can receive your money quick. Making deposits: one thing I love about chase is the convenience with their locations and branches. In New York where I’m from there’s a chase bank literally in front of Madison square garden and several around the neighborhood. Meanwhile any other location from a different bank you would have to walk further out several miles in some cases. Investing: investing with chase has been the best trading experience I have so far, other trading apps don’t match the convenience that chase offers , you can transfer money from your checking or savings account using a brokerage transfer and make cash available to your account instantly without having to wait multiple business days like other trading apps. Plus a bonus if you sign up right now you can get 100 free trades. And then after it’s 2.95 . Definitely a better offer than other competitors right now that charge 6.95 per trade.
I’ve been using the Chase mobile app for years. It worked fine. The latest update (early 2019) did not improve it at all. The larger text means you can see far fewer transactions at a time. That is mildly annoying, but the worst is depositing checks. I use an iPad Pro. First of all, the ‘Deposit check’ functionality has been hidden in a menu. You then enter the amount of the check, and the app complains “You must enter an amount”. Trying multiple times, it will later accept the amount. When you go to capture the check, the screen immediately flips upside-down. Try as you might, there’s no way to get it right side up! You finally give up and try the auto-capture for the check photo. Auto capture doesn’t work, so you try manual capture. There are three items on one side of the screen. The middle one is a large white dot that resembles the home button and also resembles the screen button you tap to take a photo in the camera app. Crazy me, I try to tap this button to take a photo of the check. This does nothing. I finally tapped all over that area of the screen and it somehow captured the check. After depositing the check, you might expect your balance to change or some other evidence that after all that frustration, something actually happened. No luck. You see no such evidence. Unless you close and then reopen the app. I suggest that you engage a testing firm to try basic operations on each popular platform.
I’ve been using the app for over 4 years now and I’ve had no problems using anything. Mobile deposit checks works great, everything gets updated and I can pay off things whenever. The only problem I had was recently where I got a new phone number and my old number got disconnected, and I didn’t go into my chase app or the chase website to change it right away. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. Just because the only way to confirm it’s me is to send a text to my phone number that’s on chase which was my old number (which is disconnected). They kept saying that’s the only way to get into chase. This only got resolved because I got a “fraudulent activity” email. So I call them and then they finally confirm it’s me. And I’m able to change my phone number this way and get a new password for my chase app. That was definitely a hassle which was my fault in the end. But it’s good that the security is so good on the chase app.
I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.
I never leave reviews or give one star but I have been beyond frustrated for too long and too many times with this app, pretty much to the point I am considering moving to another bank. Within a year this app has made me change my password literally about 30 times. Sometimes it just makes you change it or it will automatically disable your Touch ID and if you fail to use the correct password twice you need to change your password, no freezing for a time period or asking security questions, just change your password; you cannot reuse the same password ever and with the the guidelines for an acceptable password pretty much require the Rosetta Stone to decipher requires me to write it down or save it somewhere which seems retarded and defeats the purpose of having a “secret” password; let’s face it when you have to change a password 3 times a month who could possibly remember it all the time. The best is when you know you have your password correct and they say it’s wrong twice and make you change it, unreal. Word of advise to Chase Bank if security is such a huge issue (which it is) then do your job on your end instead of constantly inconveniencing your customers because honestly I have never had to deal with something so annoying in my life
Bank from almost anywhere with the Chase Mobile® app. Manage your accounts, pay bills, pay people, deposit checks, even transfer money. And do it all safely and securely with your device.
Manage Your Accounts
[+] View your account balance at Sign in using Account Preview.
[+] Monitor your checking, savings or credit card
[+] Set up travel notifications for your debit and credit cards.
[+] Set up Account Alerts and adjust your preferences.
[+] Use Chase QuickDeposit® to deposit a check just by taking a photo.
[+] Check and get updates on your credit score.[+] Access your personal Chase Home Lending dashboard for ways to make the most of homeownership.
Make Payments and Transfer
[+] Schedule, edit or cancel payments for your Chase credit card and your other bills.
[+] Send and request money using Chase QuickPay® with Zelle®
[+] Transfer money between your Chase accounts.
[+] Reload your Chase Liquid® prepaid card.
[+] Send wire transfers.
Offers and Deals
[+] Track and redeem your rewards with Chase Ultimate Rewards®.
[+] Send friends and family a digital gift card.
[+] Earn statement credit by using Chase Offers with your eligible credit and debit cards.
[+] Grow your savings automatically with Autosave.
[+] Trade stocks, bonds, mutual funds and exchange-traded funds (ETFs) with a You Invest℠ by JPMorgan Trade account.
Connect with Chase
[+] Find the nearest Chase branches and ATMs.
[+] Speak with a service representative 24/7.
[+] Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
[+] There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations.
[+] Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc.
[+] Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC
[+] Equal Opportunity Lender