Chase Mobile®: Bank & Invest

I’ve come across online banks and the major name banks and none other compares to chase. With chase you can do everything you need to do. Literally everything you would need to do are included with the accounts you have with chase. Paying others: online banks don’t have the option of sending your money quick with zelle, chase offers zelle which means as soon as you hit the send button anyone with a bank that offers zelle can receive your money quick. Making deposits: one thing I love about chase is the convenience with their locations and branches. In New York where I’m from there’s a chase bank literally in front of Madison square garden and several around the neighborhood. Meanwhile any other location from a different bank you would have to walk further out several miles in some cases. Investing: investing with chase has been the best trading experience I have so far, other trading apps don’t match the convenience that chase offers , you can transfer money from your checking or savings account using a brokerage transfer and make cash available to your account instantly without having to wait multiple business days like other trading apps. Plus a bonus if you sign up right now you can get 100 free trades. And then after it’s 2.95 . Definitely a better offer than other competitors right now that charge 6.95 per trade.

I’ve been using the app for over 4 years now and I’ve had no problems using anything. Mobile deposit checks works great, everything gets updated and I can pay off things whenever. The only problem I had was recently where I got a new phone number and my old number got disconnected, and I didn’t go into my chase app or the chase website to change it right away. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. Just because the only way to confirm it’s me is to send a text to my phone number that’s on chase which was my old number (which is disconnected). They kept saying that’s the only way to get into chase. This only got resolved because I got a “fraudulent activity” email. So I call them and then they finally confirm it’s me. And I’m able to change my phone number this way and get a new password for my chase app. That was definitely a hassle which was my fault in the end. But it’s good that the security is so good on the chase app.

The app is pretty good. Not great. The online banking platform is very good. The people that work inside the bank are mostly very well trained, professional and customer service oriented. But Chase pays them crap! That is demonstrated in the huge turnover they have in personnel. My biggest complaint with Chase are the most important aspects of any business relationship. While there employees seem to care about the customers their bank policies and practices Demonstrate the opposite. They make lots of mistakes at the ATM deposit windows. 17 totaling over $800 in ATM deposits last year. Thank God that was discovered by my accountant while reconciling my monthly QuickBooks for tax purposes. I have to say their download to QuickBooks is very good also. But their fees are ridiculous. And the way they move transactions around to benefit them selves should be unlawful. And they make great offers that once you buy into an investment they change the benefits of rules. I would bank almost anywhere else if it weren’t for the fact that my accounts are tied into QuickBooks for 12 years. As a bank they stink but the people there are but the branches are very good. For whatever it’s worth...

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I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.

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The in app mobile deposit feature is a nightmare! It totally destroys the convenience its suppose to provide! It is so annoying trying to deposit a check when the feature only relies on the camera to capture the other person’s account # on the check. I’ve gone through retake after retake and the camera constantly captures only a partial account # and it won’t allow you to manually correct it. I’ve used it multiple times before, but today was worse of all! After trying about 7 times, I went ahead and sent it through with the truncated # by accident. However, I quickly called the Chase to ask if they can see the full account # of the check because the app keeps truncating it, and they said yes. So I asked could they correct it on their end because the camera keeps picking up the wrong #, and they said no. I asked why can they override the # the app picked up since they have full pictures of the check, and they said they can’t, but will have to return the check with a $12 fee. UNBELIEVABLE that a bank of this size can’t override a mistake their own app makes when they have the full check in front of them! So no one can override the mistake this apps makes and the customer gets charged! So annoying and inconvenient!