User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I really love this game and find it one of the best that I play. I am currently at level 789 (Elite). I’ve probably spent the least amount of real $$ and not because I had to, but because I wanted a perk or level up or something. A few of of my biggest gripes are with the daily missions. Putting 2-3 big wins first is super hard and I usually have to spend way too much to achieve the goal. The second one is obtaining a really high win in one spin 10 times. Again, I have to spend so much to achieve and if the games are not hitting....C’mon 10 times, really? I find customer service fairly responsive, but I usually have to re-ask my question another way for the response I am looking for. One suggestion...when it comes to the perks how about letting the player decide when to “activate” it? So many times my perk expires overnight while I sleep because it was activated late in the day. Would be nice to get the full benefit.
If you buy chips, spend $$ on “perks” and pay to level up, this game is for you. Otherwise you will be bored and out of chips quickly. There are limited machines and when the App isn’t paying NONE of the machines are paying. Weekends are the worst - the odds of you even seeing a Bonus are slim. The App adds “side games” to make it interesting. Every spin earns you chances to play a Hidden Object game, fill Bingo cards, etc. This week’s game is boring and dull - you earn one chance to reveal a prize (from a field of 40 selections) every few spins. It interrupts your slot play, it pops up at any time (in the middle of Bonus play is the WORST), it takes time to load, it requires you “click” to play, you reveal your choice [surprise - its a loser], it requires you to “click” to exit, and when you get back to your Slot it always seems like you’ve done worse or your Bonus finished without you. You collect Stamps for leveling up and reaching certain benchmarks. The “You’ve Earned a Stamp” notifications are irksome. They too, pop up during play and interrupt your spinning. You can’t opt out or select to redeem everything at once when you leave a Slot machine. If you are betting a lot, the various Pop Ups can interrupt play every 4 or 5 spins. Don’t bother. Drive to a Casino and at least have a chance at playing your favorite machines - where you’re only interruption is a pretty girl asking you if you need a fresh drink.
I’ve been playing this game for a few months now. I reached level 1288, so you can tell I spent quite a bit of hard earned money. Lately the game has been ripping me off with my winnings. Every now and then the game will skip giving me my winnings...fine no big deal. However on Friday August 16...I was playing Regal Tiger with a bid of 250,000,000. I was spinning away when I hit the bonus game. It clearly stated that 11 gold coins wins the Grand Jackpot. Upon completion of the bonus game, I had 11 coins but never received the Grand Jackpot. I message customer support within minutes, again on Sunday the 18th. No response until Monday the 19th ate 4:01am. The response given had absolutely nothing to do with my issue. I messaged back again and explained the issue once again on the 19th. No response until the next day the 20th with some trumped up spreadsheet and an explanation that the coins have been added to my balance. I messaged back the same day that I had received the coins for the bonus round but haven’t received the Grand Bonus prize. Guess what...no response. The customer support closed the conversation. I’m furious about the situation. So I advice anyone not to download this game. Very poor customer service and game cheats you out of winnings. Once my coins are depleted I will no longer play the game.
The games are really fun, and I agree that I won big in the beginning, but I am around level 250 now and I feel the wins are fair when the games are working correctly. There is currently a Quest in progress where you need to complete certain challenges to move to the next level and ultimately win a gigantic prize. The challenge is not always clear, such as “win $34 million in the mini game”, but nothing is labeled as “ mini game”. I was winning in the mini game but didn’t know since I was not getting any credits on the meter. Support actual did respond and fixed it, but several days later as I approached the end of the Quest there was another glitch. This time I need to win 183M in the free games, but the scatter symbols that give you the free games don’t come up. I have spun over 500 times and lost hundreds of millions of coins and have not seen 1 scatter symbol and now Support is ignoring me. I can’t complete the Quest so now they don’t have to pay out the prize. Glad I only spent $5 buying coins on this game. It’s fun when it works, but don’t waste your money buying anything in this app. Now I can’t even submit my 2 star review which I want to change to a 1 Star because it won’t let me submit it without a nickname and every weird thing I enter is already taken so I am changing it to 5 stars to see if it goes thru, but it is really a 1 Star review
Aug 9, 2019 New problem: Slots keep spinning as if there is no internet connection then asks me to check my internet. I Play a lot of games and no other game has this problem. The problem happens about 70% of the time now when playing. I get frustrated and just get off the app. I have reloaded the app to see if it helps but NOPE!! My internet is fine, my phone is an iPhoneX and brand new. It happens on wifi and my unlimited data plan. This has happened for a few months intermittently mostly late night but now it happens all times of the day. No other game or app I have has issues. **************** I enjoy the slots a lot BUT after HOURS AND HOURS of trying to complete missions I finally get to the final mission which is literally impossible unless I spend money. 5000 lounge points? Are you kidding? At least give details on the best ways to earn lounge points quickly if there are non purchase ways. I cannot come close to figuring out how to gain that many in 9 hours unless I buy up and spend money. So unfair. YOU SHOULD NEVER REQUIRE PEOPLE MAKE PURCHASES TO COMPLETE MISSIONS!!!
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