Casey's

I love Caseys for numerous reasons. They have fantastic coffee; and their coffee mugs are the perfect size for my car(s) cup holders and for my microwave at home (hot tea at home) Pizza ~ oh my gosh; fantastic and they sell it fresh by the slice ! Everything tastes great. I work the midnight shift in a fairly small town. I probably eat a slice of pizza three of my five weekly shifts a week. Subs: made fresh to order. Fresh veggies and monthly specials add variety. Fits my budget well. Hours: we have two Casey’s in town. One closes at 11 pm but the other is open 25 hrs. Perfect! Clean and friendly ~ the store and the bathrooms are always clean and neat. The workers are friendly. Both my kids joined the Air Force ~ AZ and one in NM. When they come home they crave Casey’s pizza and coffee. (!!!!!!) Caseys app: makes everything just more convenient and nice deals as well !

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Apps like from Papa Johns and Chick-Fil-A have huge advantages over this one in that their apps encourage me to place orders through the app and pretty much never have had an error. I only use this app because it is the only way to get the deals. But I have gone epsewhere when unable to make the app work. Once I have been tempted with a deal (say 2 large 1 toppings for $8.99 each) I will not be paying full price for the deal just because it took 4 attempts for the order to actually get to the checkout stage (3 to do auto-login with saved credentials and one more when it acted like it didn't like an item added to the order that had no customization).

Pizza was great! Cashier was excellent! Someone in the back had a “Bad Attitude”. I walked in exactly when the APP stated the pizza would be ready. I checked with the cashier who was told they were just making it and it would be 8-10 minutes. I waited patiently. In the next 10-15 minutes she checked 2 or 3 more times. The lady in the back rudely informed her she only needed to check once and to back off. The cashier apologized to me for the comment. The pizza took a full 20 minutes from when I walked in the door which was way past what the APP said. The cashier did discount the price.

This app works fairly well. No big issues other than the one I’m currently facing. If making a good order, the app needs real-time updates. It quoted me 45 minute wait for a single topping large pizza (which is already too long). When I got there, the store hadn’t began to even work on it. They quoted another 20 minutes. Having the app update or are least tell me that the order is number 2,000 in the queue would be helpful. Definitely having updates would be helpful. Youve got the technology, just do it now.

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Casey’s huge Midwest brand, 10 years behind everyone else, never offering anything new for food choices, just now getting an app for rewards basically because their cheap and don’t offer much for discounts to the people who’ve made them what they are. They own everything they have from delivery trucks to every building. Nothing is leased or owed. But yet don’t take care of their employees and don’t offer anything to their customers to show appreciation. Oh by the way your app doesn’t download either. Kum and go has better breakfast pizza. 🤷🏼‍♂️