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My previous review was “Very Disappointed” because of issues noted below. I’m happy to report that the data issues I had with the app have been resolved and the app is again monitoring my heart rate. I depend on the Cardiogram app as it gives me data that is critical in managing my Afib. I even showed results to my Cardiologist and medication was altered accordingly. Thank you! Further to my earlier Review (see below), now the message indicates they’ve been adding capacity all weekend and their systems are processing my data. All weekend? And, still no updates! I worked in technology and if our end users experienced these issues, for this length of time, heads would have rolled! Previous Review: I’m still waiting for updates. Using the latest version and everything was fine until this week. Data doesn’t update. Message says to reload, which I did several times, deleted the app and downloaded again. Worked a few hours, then stopped collecting data again. As refreshing and reloading didn’t work, I emailed the address indicated. Email was returned as undeliverable. Prior to these issues and frustration, I would have given Cardiogram five stars because it had worked so well and gave me data that I took to my Cardiologist.
The big advantage of the premium cardiogram app subscription is the ability of the app to alert you to elevated heart rate and low heart rates that could be indicative of a heart problem. You adjust the settings for high and low bpm. The default high heart rate setting is 129 beats per minute. The problem I have encountered numerous times since I started my subscription is that I get high heart rate notifications from cardiogram while I am working out in cardio sessions. These alerts come even though I have opened and am using my exercise app on Apple Watch 4 which syncs to cardiogram. Cardiogram app recognizes that I am in a workout as when I finish my workout by selecting end workout I get a nice workout display on the cardiogram app. I shouldn’t be receiving high heart rate alerts during a workout as I am trying to reach my target heart rate which is almost 150 bpm. Cardiogram premium should have different high heart rate alert settings: one for during workouts which for me might be 160 bpm and another for when I am not exercising which would be a lot lower. I agree I can change the settings before and after each exercise period but who will remember to do this and for the price of this app this should have been thought through. Also at first I believed the premium app said they would respond to comments submitted thru the app in 24 hours. Now it says 4 business days. I sent an inquiry almost a week ago and have not had a response.
So I had issues. Like I asked for them NOT to use my main EMAIL as I really don’t like the idea of what if they get hacked into like yahoo and others? I’d rather they used my throwaway Facebook account for me to use as a sign in and them to know my FB password as I really don’t care so much about it as I do my email account. I’ve emailed about it more than once and no one bothered to email back. I had issues with my graphs not populating.... except for the Steps. But I have a Fitbit so that’s redundant. The main thing I wanted it for was to watch my heart and so far, it’s done a spectacularly crappy job at that. It doesn’t tell me a rhythm, only a high, doesn’t tell me a low. I’m trying to see what value it has OVER the HealthKit heart rate I finally uninstalled it. Thanks for nothing guys. You were singularly unhelpful. Update: Cardiogram support eventually got back to me and they reset my account. For those who have yet to open a Cardiogram account here is my advice. Make a throwaway email account to attach it to. Because they were nosy post on other formats. What business is it of theirs who my “friends” are? Oh and they’ll “ask permission before they post on your account”. Uh, I don’t want to take the time to say no. So upgrading from a 1 although I’m not sure how much more helpful it is than HealthKit truly. I have yet to see a aha moment
It is a great app it does show me my heart rate but to go back or measure continuously once it closes I have to re-login in order for it to retake all my statistics it doesn’t compare to anything else so basically I have to close it all down and then re-open to see what my heart rate is again if it shuts down by itself that’s what I have to do I don’t understand why it’s so hard to see average or or consistency or to see my heart rate in present moment once it closes. So like now medically I’m under a little distress my heart rate is beyond 140 a minute but I have to keep logging out of my watch and read back in for it tell me that that’s why areas I think you would be beneficial to have a button somewhere in touch to bring back my past results compare them to know it’s a great app you guys are awesome you’re working really hard on this I can tell anyway that would be very helpful thank you, Rusty Randolph
The premium option states that it offers more insight and greater customer service availability. I cannot speak to the insight as the upgrade provided the same experience as the basic for me. That said, the customer service promise for prompt responses is a flat out lie. The application allows for alerts if thresholds are hit. The app never once alerted me to heart rates above 120 bpm as I had it set to do. I confirmed that all notifications are set accurately. I emailed premium customer support and got an auto response that someone would get back to me in 24-48 hours. Two days later still no response. I sent a second email and waited two days longer (that’s a total of four days) and still no answer. The premium service is a fraud. It’s the same as the basic app both in services it provides you and the utter lack of assistance when needed. While the basic is a decent app, please do yourself a favor and absolutely DO NOT pay for the premium subscription. You’ll thank yourself later.
Developed by Cardiogram, Inc..
Cardiogram: Heart Rate Monitor is ranking in Health & Fitness & Medical
Last update was at Aug 02, 2021and the current version is 3.5.4.
To see all other keys and revenue click here 1000017994
Cardiogram: Heart Rate Monitor have a 6 948a user reviews.
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