User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I’ve been a member on eBay for over a decade at this point. I’ve been using the app for a good portion of that although lately it’s been very frustrating. I watch, bid, sell many items on eBay and when I’m browsing my lists everything randomly disappears! Tells me I have no bids or offers, or items in my watch list! I have to refresh for it to come back and even then only a couple items will show up. Right now I can’t even scroll my lists! Disappears every time I scroll down! This has affected my bidding and it’s getting out of hand! Please fix this ASAP! Also a much needed and long overdue filter is the ability to search by feedback rating! I sift through so many listings trying to find sellers that are 98%-100% feedback rating Or the number of negatives they have in the past 1-6 months. Also the ability to search for trusted sellers would be nice. I’ve had many issues with new members. Yes I’m aware they’re new but my time is valuable! Most recently I made a purchase and the seller had a problem with verifying their email due to mistyping it. They cancelled the transaction. (I had to call PayPal to get my refund on that one) They kept in contact and had me wait a week for them to get it re listed! On top of that they had me pay more than the price we agreed on during the 1st sale! I value my time and it would be wonderful to filter by seller rating! Thanks for hearing me out. Thanks for your time!
TO ANYONE FROM EBAY, PLEASE READ. I’ve been using the eBay app for many years and it’s time to make major upgrades as far as searching goes. For example, when you refine your searches you should be able to put options for the seller. Separate companies from legit normal sellers/people. First off, I hate looking at generic stock images of companies selling stuff. Especially when it comes to clothing or car parts. I would rather buy from an actual human with actual pictures of the items. Not companies with 20K or 100K in feedback that can’t even answer your questions or make sure your item is shipped accordingly. They are very unorganized because of traffic. eBay shouldn’t be for companies. Also, there should be an option to choose sellers with 100% positive feedback. Or no more than 3 negative reviews. I don’t want sellers with 10 or more negative reviews. It’s a preference because why would I want someone that hasn’t learned or doesn’t take pride in selling. It’s really not that hard to keep your feedback at 100%. I’m a buying/seller and everybody I’ve dealt with has been really legit simply because I keep it with the trusted ones. But it’s hell when you have to search for hours in order to find these people. I have it a three because other than that it’s fine but this has been a huge hurdle. I’m surprise no one else has thought of changing this.
My site says NO RETURNS. But recently a buyer said that my item was not as described, eBay AUTOMATICALLY accepted the return, without letting me protect myself. This was a jet black fur, which my 12 photos showed that the fur was indeed deep black, but the return was granted to the buyer who said the fur was brown. The eBay representative who looked at my 12 photos said that the photos showed that the fur was definitely Black. There was a rug on my floor in the photo which was brown, black, and beige, and you could clearly see that the black in the rug was the same as in the fur, and you could clearly see the brown color in the rug. There was photos too of this sweater on my off white sofa, and you could see that the fur was jet black. The Philippine representative told me that its an automatic return policy that eBay has if the buyer says not as described! The Philippine rep also said it’s better for me that I take back the item even if it’s buyers remorse, BUT THATS RIDICULOUS! Why should I pay the shipping both ways! Why should I lose money! WHERE IS MY SELLER PROTECTION!! EBAYS NEW POLICY IS VERY BAD. EBAY BUYERS KNOW THIS AND ARE ABUSING THE SYSTEM. My seller asked me why I’m protesting her return.. as she put it “ no one else protested her return!” She then continued to tell me that my sweater was the wrong color black! At present my fur jacket is on the way back to me. WHY IS EBAYS ALLOWING BUYERS TO ABUSE THE SYSTEM!
Ebay has wrecked this app. The easily usable & navigatable app is gone! Ebay has disabled the older version of the app which I really liked and left me with this new version 5.18.0 which I can't stand. There is no user customization anywhere! Now the home page is nothing but suggestions, “deals of the day” & ads, where is my user data? I have saved searches, members & collections which I am not able to set as my home page nor am I able to view anywhere else either. At least on the desktop version I can switch from the home page to the “saved” page but that option doesn’t exist on the app. The “my ebay” page also has no user customization, I would collapse the left hand column while looking at items in my watch, purchased & recently viewed lists, instead the viewing window is only 1/2 the screen while the left hand column just takes up valuable screen space. There are a myriad of other issues I would alter through user customization but I can’t go over all of them here. When Ebay updates their app; give the users, whose sales and purchases finance Ebay, the opportunity to customize their experience. I’ve been an Ebay user for over 16 years and I hope the designers of the Ebay app read these reviews and incorporate the users suggestions into the next round of updates. I won’t be using this app until further updates are made, instead I’ll use the desktop version on my ipad, which is set up with my preferences.
Whoever designed the new “touch the screen to start an image search” “feature” has obviously never used the mobile app. This new “feature” ruins the browsing experience. I don’t even want to spend time on the app anymore... You folks should use your own app more often; Most of us actual users do this: search for an item, then browse the long list of items that come up using our thumb by 1a) resting our thumb on the lower area of the screen until we’re done looking at the current set of items on the screen 2) then moving it up the screen to scroll and get the next set of items. Or 1b) even if we don’t rest our thumb for the entire time on the screen, there’s a delay from when we touch the screen to when we scroll (this delay is our brains processing information). Now if my thumb doesn’t IMMEDIATELY move upon touching the screen it causes the “image search” feature to pop up and it COMPLETELY ruins the experience and flow and enjoyment and everything that makes browsing eBay anything resembling good. I’m typically pretty accepting and understand that nothing is perfect and take the good and the bad with apps and other things. But this is just silly, anyone that uses the app can see how much this ruins the browsing experience. It really makes me not want to use it anymore...
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