User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
It seems some hotel desk clerks don't like when we use the booking website to get great deals. It's seems if they notice that's how you booked you are placed in the rooms most likely not to be booked that night. It's usually the handicap room. For the most part it hasn't made much of a difference until our stay last night. The clerked booked us in a horrible smelling room and on the bottom floor which is partly below ground like a basement apartment. Very disappointed in how we were treated. I have always used my Marriott app to book our hotel stays at last minute while we are traveling on spur of the moment trips. But over the last few weeks I have discovered I get a better deal through the booking app even though I'm a Marriott rewards customer. One bad experience hasn't changed my mind about the site it's GREAT but for newbies like me just be a bit cautious with the hotels when you arrived at checkin
Check in was super sketchy. Meeting place got changed 3 times while I was on my way to NYC. Met by a parking garage and tailgated guy through a secure service entry. Had to go up the very dirty service elevator. Guy told us if anyone tried to talk to us to let him do the talking. Once at the apartment he said if anyone asked we were friends of Ben. The first night was OK but the next morning was definitely an issue. I went to NYC for security training and couldn’t believe what I was experiencing so far at this apartment. My training started at 10 am and I got a call at 9:50 saying that there was a problem and we had to pack our luggage and move to another apartment and they would give us a credit for one night. When I said I was busy with what I came to New York for, they said they were going to pack our bags and move them to another apartment. We told them no and on break went and packed our bags and they just left the door open to the other place and the keys on the counter. It was too sketchy so we booked a hotel. Not cheap last minute in Manhattan. Got another message that night that checkout couldn’t be at 11am anymore it had to be by 8:30am but they could hold our bags until 6pm. No thanks.
I have never been in a hotel where the power was out and not even have a backup generator. I booked a 3 day 2 night stay and on my last morning the power went out about 5:45am I had an interview at 8pm and needed to look my best. I had to get dressed in the dark and could not do my hair and makeup on top of that had to take a cold shower. The hotel at checkout didn’t even offer any type of compensation. My air didn’t work in the room and pillows were flat. Rakia the housekeeper was so sweet and friendly she made sure we had what we needed both days we saw her. The front desk was friendly and the lobby was nice and accessible. Breakfast was nice and had many options. Free WiFi was good to have and complimentary newspapers, fruit and coffee were available everyday. I think I would be more eager to come back to stay if the staff would have acknowledged the power outage. That morning was very important to me and I didn't need that stress before my interview. Location was right off the highway with restaurant options a block or so away. Although having to walk out the front door to see a funeral home across the street is not the first thing you would want to eye but the rate was reasonable.
I booked this room late. I was coming from a friends get together and didn’t want to take the long drive home. I choose this hotel because it looked decent, and good surroundings and big enough for me,my daughter, and my fiancé. Now, when I booked, I made sure to put 2 adults, 1 child. Of course your site makes aware of it and accommodates. So as I arrive, we get our keys and as I walk to the room, it’s TINY. Not even big enough to fit a crib! It’s ridiculously small! So upset because I have my daughter who is crying because she wants to sleep and I can’t put her in this room. The bed was small and pretty much fit just 1 person! I then had to go back and let the guy know I did not want the room, he suggest a bigger one but there’s a “up charge” but that was after he suggested first to cancel the reservation through booking (knowing I’d have to pay a cancellation fee) and then rebook it. Now, I have to pay additional money because YOUR website didn’t accommodate my needs! Worst night, so disappointed with your booking! Highly dissatisfied customer!!!! Will definitely tell people about this! I’ve worked in hotel business and this is not how the booking nor the hotel experience should be
When I first got there I was in a total shock, the place was Dirty, had makeup on pillow cases and hair under the blanket, old, falling apart, ants in the kitchen, very weak water stream in shower, missing remote control. Yes it’s cheap but not even worth that money. I met with an assistant of the manager that was rude, arrogant and completely unpleasant. We did not want to stay there and the refused to give us the money back. We were basically held hostages there because we did not want to lose the money we paid and add more. There were ants on the counter top kitchen and dirty sheets. Owner said he will send someone to clean, when we got back only the pillow cases were changed but nothing was cleaned. I went at 8pm to buy bleach, ant trap and bed sheets + blanket. It was disgusting. We complained again and only heard back the next day. It was only after I complained to the assistant and told hi that if his manager doesn’t contact me I will sue him because I don’t want to stay here and I had to buy all these things. The other apartment was a bit better but still very dirty I had to clean the floor that was so dusty as well. Owner promised to reimburse me for what I bought but obviously I never got that money.
Be a Booker! Download the highest rated travel app and join thousands of bookers like you finding hotel, motel, and vacation home
travel deals. Find a stay for your vacation, weekend getaway, or business trip anywhere in the world!
Search for Hotels, Motels & Vacation Homes
• 27 million hotels, vacation rentals, homes, apartments, and other unique places to stay
• Search by city, attraction, landmark, or hotel name with just one tap
• Filter by price, review score, WiFi quality, and other things important to you
• Find your last-minute stay or book far in advance
Find a Great Travel Deal
• Daily deals for every budget
• Free cancellation on most rooms
• Browse 135 million+ verified guest reviews
Manage Your Booking On The Go
• Get paperless confirmation
• Make changes whenever, wherever
• 24/7 customer service in more than 40 languages
• Contact your host, view check-in times, and write reviews
• No booking or credit card fees