User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
I have never been in a hotel where the power was out and not even have a backup generator. I booked a 3 day 2 night stay and on my last morning the power went out about 5:45am I had an interview at 8pm and needed to look my best. I had to get dressed in the dark and could not do my hair and makeup on top of that had to take a cold shower. The hotel at checkout didn’t even offer any type of compensation. My air didn’t work in the room and pillows were flat. Rakia the housekeeper was so sweet and friendly she made sure we had what we needed both days we saw her. The front desk was friendly and the lobby was nice and accessible. Breakfast was nice and had many options. Free WiFi was good to have and complimentary newspapers, fruit and coffee were available everyday. I think I would be more eager to come back to stay if the staff would have acknowledged the power outage. That morning was very important to me and I didn't need that stress before my interview. Location was right off the highway with restaurant options a block or so away. Although having to walk out the front door to see a funeral home across the street is not the first thing you would want to eye but the rate was reasonable.
I booked this room late. I was coming from a friends get together and didn’t want to take the long drive home. I choose this hotel because it looked decent, and good surroundings and big enough for me,my daughter, and my fiancé. Now, when I booked, I made sure to put 2 adults, 1 child. Of course your site makes aware of it and accommodates. So as I arrive, we get our keys and as I walk to the room, it’s TINY. Not even big enough to fit a crib! It’s ridiculously small! So upset because I have my daughter who is crying because she wants to sleep and I can’t put her in this room. The bed was small and pretty much fit just 1 person! I then had to go back and let the guy know I did not want the room, he suggest a bigger one but there’s a “up charge” but that was after he suggested first to cancel the reservation through booking (knowing I’d have to pay a cancellation fee) and then rebook it. Now, I have to pay additional money because YOUR website didn’t accommodate my needs! Worst night, so disappointed with your booking! Highly dissatisfied customer!!!! Will definitely tell people about this! I’ve worked in hotel business and this is not how the booking nor the hotel experience should be
When I first got there I was in a total shock, the place was Dirty, had makeup on pillow cases and hair under the blanket, old, falling apart, ants in the kitchen, very weak water stream in shower, missing remote control. Yes it’s cheap but not even worth that money. I met with an assistant of the manager that was rude, arrogant and completely unpleasant. We did not want to stay there and the refused to give us the money back. We were basically held hostages there because we did not want to lose the money we paid and add more. There were ants on the counter top kitchen and dirty sheets. Owner said he will send someone to clean, when we got back only the pillow cases were changed but nothing was cleaned. I went at 8pm to buy bleach, ant trap and bed sheets + blanket. It was disgusting. We complained again and only heard back the next day. It was only after I complained to the assistant and told hi that if his manager doesn’t contact me I will sue him because I don’t want to stay here and I had to buy all these things. The other apartment was a bit better but still very dirty I had to clean the floor that was so dusty as well. Owner promised to reimburse me for what I bought but obviously I never got that money.
We have to give this place a one star rating. Starting with the only three positives, 1, when you opened the room door you could immediately tell the rooms had been updated. Then 2, the front desk clerk was extremely nice and patient even though we had to switch rooms 5 times. Finally, 3, even though we had hardships our final bill was comped $50. Now onto the unfortunate facts that lead to this rating. Our family booked two double bed suites for the weekend. As we entered our rooms we immediately found two medium sized roaches crawling on the entry lamp and wall near the bed. After going more into the room we found at least 10 other roaches around the beds, bathroom, and kitchen. There were also little black bugs that would fly around and were in between the sheets. We had to request moving rooms 5 different because of roaches and dirty bed sheets in the “alternate rooms” that were available. We finally settled on rooms and throughout the night we wound up killing 5 more roaches. Now we are going have to make sure every thing we have on this trip is checked thoroughly before we take it into our own home.
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