User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Needing to contact Teladoc, I was forced to update the app before usage. When update completed, the update no-longer took my existing password. When I attempted to login with some passwords I remembered and unsuccessful, my account was locked and your “forgot password” feature is not working. I was trying to do this on a Saturday of a long weekend. Now, your company customer service is closed til Tuesday and I’m stuck with a massive back pain thanks to that update!
Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do. Previously... Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.
Overall the app is quite good at getting your benefits and cost share info quickly as well as search for doctors or facilities. What is missing for me is the ability to add your member card to the Apple Wallet and the ability to add all my physicians to “my care team” . Currently there is no add button to create my whole team. Only my primary care physicians name appears there and certainly one doctor does not make up a team of caretakers. It would be great to be able to have all the doctors I see (specialists included) in one place.
Ever since I have been with blue shield I have used the mobile app. It’s so convenient and has many useful features. Unfortunately, a couple days ago when I needed to use the app, it crashed after I signed into the app. I figured it was a bug and would work if I tried again. That didn’t happen as it-still would crash at the same point of loggin in after multiple times of closing, reopening, and deleting and re downloading the app again. If someone could fix this problem I will give my review a 5 star.
Everything is well designed except the payment application is illusive and hidden. I cannot find it no matter how hard I try. My monthly payment premiums are not visible or easily accessible and neither is the ability to make a payment forcing me to call in each month. One of the reason I use the app or website is for this purpose and both have the same issue. This should be one of the most prominent elements and it makes it challenging to pay my bill. Frustrated.
Developed by the Blue Shield of California,
who have also released the following apps Blue Shield of California .
Blue Shield of California has 8 237 user reviews.
Blue Shield of California has an average rating of 4.8.
The latest version of Blue Shield of California (6.3.2) was released on May 27, 2020.
You can download Blue Shield of California here:.
Manage your health care from anywhere with the Blue Shield of California app. View your ID card,
search for doctors, track your claim information, understand your benefits and more. The Blue Shield of
California app provides BSC
members enhanced 24/7 service and ease-of-access to the information
that matters most.
As a member of Blue Shield of California, with our app you can:
• View your personalized dashboard
• Search for doctors and facilities, by doctor specialty, by location, and/or by name
• Display and share your Blue Shield of California ID card
• Track the current status of your plan usage, including deductibles and copayments
• Review your claims, and track the progress of new claims from outset to finalization
• Submit out-of-network claims
• Pay your monthly premiums
• Review your health care team, including your doctors’ credentials, locations and contact information
• See your health insurance plan information, including important documents like your plan summary and Evidence of Coverage (EOC)
• Review family members on your plan and see their personal information
• View your benefits, including information on custom benefits, general exclusions and benefit maximums
• Learn about our benefit discount programs, like dental, vision and pharmacy
• Find urgent care
• Quickly access your member information without having to type in your username password. Touch ID is now available for members using compatible devices.
This app is intended for use by Blue Shield of California members who are residents of California.
©Blue Shield of California is an independent member of the Blue Shield Association.
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