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Bite Squad - Food Delivery

(12 062)
Food & Drink & Lifestyle
Last Update
Jan 15, 2020
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Ratings & Reviews performance for Bite Squad - Food Delivery

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Number of reviews,

12 062

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1644 chars

Get restaurant food delivered to your door in minutes with the Bite Squad app. <br><br>KEY FEATURES<br>Bite Squad provides a wide range of restaurants to choose from, along with handy filtering tools and a search bar to help you efficiently find the dishes you’re craving. We also offer low booking fees, speedy delivery and accurate orders. <br><br>HOW TO ORDER<br>Ordering restaurant delivery with the Bite Squad app couldn’t be easier. Simply download the app, type in your address, choose your favorite restaurant dishes and quickly check out with your credit card. <br><br>And if you create an account, we’ll securely save your address, order preferences and payment information for a speedier checkout the next time you order. <br><br>THE BITE SQUAD DIFFERENCE<br>After you’ve placed your order, you can watch its progress on our live tracking system so you know exactly when your food will arrive. If you have any order changes or questions, our Live Chat customer support team will be able to help you in real-time.<br><br>Whether you need your food on-demand or would like to schedule an order in advance, the Bite Squad app will get restaurant food to you when you want it.<br><br>ABOUT BITE SQUAD<br>Bite Squad restaurant delivery service is consistently rated best in the category by our customers. Our dedicated delivery squad works hard to bring more choices to our customers who want a great meal from their favorite restaurant delivered to their home or office.<br><br>Bite Squad was founded in 2012 in Minneapolis, Minnesota, and today, operates in more than 30 cities and delivers from more than 10,000 restaurants nationwide.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Nov 19, 2018

I just wanted to say don’t get mad at drivers for not checking your food. In training we are told we are never to open any bags the restaurant gives us or open ANY containers to check if the order is correct. It is the restaurants job to make sure the food is made the way you wanted it. We are told it is a health violation for bitesquad drivers to come into contact with any customers food. The restaurant is told this and drivers will be fired or be disciplined for if we open containers to check your order. We are told that say a customer doesn’t want onions with one of their items, all we can do is ask the worker giving us the order is “there isn’t an onions on this item right?” And if they say there aren’t any onions we HAVE to take the restaurants word on it. It is the restaurants responsibility to make the orders correctly since they know the drivers CANNOT check orders themselves. It’s policy, I have asked other drivers that work for like dominos, Pizza Hut, etc. and they say it’s policy at their stores too. But it’s worse for bitesquad drivers because most restaurant staff ignore us because since we aren’t the actual customer or workers for their restaurant they don’t see us or our orders as important. So it’s kind of hard to try and make sure the order are correct (we truly want to) when our jobs are on the line if we are caught checking orders and restaurant staff brush us off and don’t take us seriously.

Jun 05, 2018

So far we’ve tried a lot of delivery services. Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. I accidentally tapped the place order button today without having my full order in the cart. There wasn’t any confirmation or anything. I quickly tapped the get help button to get it cancelled as quickly as possible. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I waited a few minutes and ended up going to the website with live chat and trying it. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in the app. I was able to get some stuff added to the order but it could have been smoother. There needs an explanation of how the get help button works or live chat in app. Also, follow what I mentioned about DoorDash and offer to contact the restaurant. It was my fault for pushing the button, but it’s not my fault that it was so difficult to contact you, it was too late by the time I did.

Jan 21, 2018

The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant. Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue. I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful.

Dec 20, 2019

The app makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻‍♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up Update: Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot. My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess

Mar 09, 2019

The first time I used this app, it worked perfectly - ordering was easy, our food came quickly, our order was correct, and the food was warm. The second time I used this again, the food was easy to order and came quickly. The food was like warm, but still tolerable. However, my husband ordered a burger and some of the toppings were missing. Not a huge deal but when you pay as much as you do for an order, you want it to be correct. He ended up eating it anyways, and I contacted the support people through the chat feature of the app to see if they could refund part of my order. The person I chatted with was really rude during I the whole conversation. He asked for a picture of the food for “evidence” and when I told him that my husband ate it, he told me that it is policy to have evidence of the order (a policy that I can’t find anywhere of the Bite Squad site, by the way) and told me he would put $5 towards a future order. He also said that he was making an exception for me, acting like he was doing me this huge favor. Sorry - it’s not like I want my order to be incorrect. Even if he would have approached the chat in a more pleasant way, I think I would have been fine with the $5 off toward a future order, but he was so unpleasant that I am just upset about the whole order experience at this point. If you do use this app, I would warn you to take pictures of your food for “evidence.”

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About Bite Squad - Food Delivery

Developed by LLC.

Bite Squad - Food Delivery is ranking in   Food & Drink & Lifestyle

Last update was at Jan 15, 2020and the current version is 5.9.0.

To see all other keys and revenue click here 994347747

Bite Squad - Food Delivery have a 12 062a user reviews.

Bite Squad - Food Delivery was released in the App Store. It is developed by LLC, who have also released the following apps.

Bite Squad - Food Delivery has 12 062 user reviews.​

Bite Squad - Food Delivery has an average rating of 4.5. ​The latest version of Bite Squad - Food Delivery 5.9.0​ ​​was ​released on Jan 15, 2020​.

You can download Bite Squad - Food Delivery ​here

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