User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Of all the airlines I fly in the US and even abroad, the American app is the best to me. It rarely glitches on my device. I am able to book paid and award tickets. Check-in, change seats, request upgrades, and navigate the airport. The airport maps help when I have to quickly make a connection but need to coordinate a quick food or rest stop before deplaning. Push notifications work well and the travel advisories on the home screen have helped me with rebooking/cancelling travel on more than one occasion. I would like to see the upgrade list view come available sooner than like 2 hours before departure and have the ability to download airport maps to my device. Sometimes when traveling internationally my data signal is not great so I can’t view the airport apps unless on WiFi. Also, when using the onboard entertainment feature you have to have the app plus it opens a window or two in safari to bring the entertainment up. I wish the app could coordinate all the flow of the entertainment more smoothly.
I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
Developed by the American Airlines.
American Airlines has 28 292 user reviews.
American Airlines has an average rating of 4.0.
The latest version of American Airlines (5.16.4) was released on Dec 14, 2019.
You can download American Airlines here:.
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.
- Dynamic home screen: Knows where you are in your travel
journey and gives you easy access to the right tools at the right time.
- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.
- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost.
There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience.
New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.
Contact Us: 1-800-222-2377
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