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I try to delete items from my cart and they don’t go away. So I can’t place order because I have a ton of items I want to delete but the app is broken. Cannot remove items from cart. I remove but when I refresh the items are back in the stupid cart. FIX NOW. Also no good they scam you when you pay for 3 week shipping not including processing. Instead of sending orders with the carrier you picked and paid for, they use the cheapest slowest worst carrier so they don’t have to pay and just take your money for extra profit. And if you complain they misinterpret everything and if you explain in the simplest words they will say there’s nothing they can do. So instead of the 3 week shipping you paid for YOU HAVE TO PAY FOR 2-4 MONTH SHIPPING. Out of the 8 orders Ive placed, none of the items matched their description. Things arrive broken or bent, scratched, or with holes, prints don’t last after a single wash, the prices are misleading as they say one price then change it for a different size, plus they add $20+ shipping. All the items take months to arrive and three never did. The products are not even worth what they charge, and many things I can find for better quality, lower overall price elsewhere. china people use the worst cheapest quality made of toxic material. Recently I had an infected bacterial rash all over my arms, back and chest just from wearing one of their tops for a few hours.
Very reliable. I shop from this app at least twice a month. I’ve purchased just about everything from here from face products to jewelry and electronics to shoes and sweaters. I have just 3 complaints. 1) The gold coins I’ve spent several months collecting have so far been useless. They’re exchangeable for coupons (like $2 off $15+ orders) good for very select stores (not all). Basically, 13% off, which isn’t bad at all except that in the 3 or 4 years I’ve been a very active member, I’ve only used a coin-exchanged coupon like twice. 2) Very limited penny deals in exchange for x-number of gold coins are available every 24 hours. If you’re on the west coast, that’s at midnight. For me on the east coast, it’s at 3am. The one time I tried playing the penny deal, the second it struck 3am, everything was sold out before anyone could count to two. 3) The freebies the sellers advertise, anyone can apply for them and just once from two different offers so you can’t submit a request more than once for one item and you can’t submit more than two requests a day, but it’s like playing the lotto. You’re better off going to Sephora to get free beauty products and Costco to try free food.
Hi, The Ali express app is good and has been improving in the last years from time to time. There are still some improvements which I think are required and will benefit the customers and make the use easier, especially for those who are ordering a lot. When you go to your account, to “shipped items” in order to confirm shipments which were received, after you confirm packages from one seller, you get to a page which lets you either move to rating the confirmed item, or back to your account. When I get shipments, it’s usually many and from different sellers, so when I want to confirm several packages from different sellers I have to keep going back to my account, to the confirmation page, roll down again to the right package and confirm again. This is don’t for each seller separately. Which is exhausting when you get about 10 packages altogether. They should either allow confirming several packages from different sellers in parallel (by marking with a v in each accepted item which the buyer wants to approve), or add another option after confirming which takes you back to the “shipped” Page, where the confirmation is done.
I’ll try to make a long story short yes it is a great place to shop they do have everything if you can come in contact with the right seller and not have to use customer service, my seller did not communicate so I had to use customer service they are responsive and they are very nice to work with but in a nice roundabout way they have the sellers back making you think that they have your back but they do not I got screwed on something that was Supposed to take 12 to 20 days for delivery took 60 days Telling me to keep waiting patiently they ran me out of purchase protection time so I could not get a refund and the seller got paid quickly if something is not available it will not tell you but they will take your money and you will be waiting for your item that does not exist the only way you will know is if you ask them if it’s available I ordered the same parts from Allabiba And got them in 3 days Bear in mind I also had no tracking information other than order has shipped and they could not tell me where my package was or should I say wouldn’t tell me so don’t think customer service has your back in that situation in a dispute refund situation because they do not they will milk it until purchase protection runs out and then say sorry
AliExpress auto-confirms receipt of an order, and disables the “Leave Feedback” button after 30 days of auto-confirming a purchase. Fraudulent sellers are taking advantage of this feature to scam naiive and trusting buyers. I made a purchase on Nov 11 and a few days later I noticed the tracking showed shipment was canceled. I contacted the seller and they asked me to be patient that the order will arrive. They seemed nice so I trusted them and kept waiting for it to arrive. I would periodically check back in with the seller after the order still hadn’t arrived and even after three months the seller still told me to keep waiting. By the time I realized I had been scammed and that the seller didn’t actually ship the product, AliExpress had already auto-confirmed the order and the Leave Feedback button had been disabled. I feel so stupid because I now realize this was precisely what the seller wanted — to stall by asking me to wait so that I would neither be able to dispute the order and request a refund, nor leave a review of my experience to make other buyers aware of their scam. This is the reason there are multiple fraudulent scammers on AliExpress platform. Buyers beware!!
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