User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
All honesty there is nothing wrong with this app, it works well and fits all necessary needs. The fact that your app is slow because you downloaded IOS 11 on an iPhone 5, which is not necessarily the best platform for IOS 11 since it is an older generation of iPhone, that shouldn’t and doesn’t go with the app. I have this app on all my devices (ranging from iPhone 4 to iPhone 8+) and they work perfectly you just have to know what your phone can handle based on its age. And for the negativity towards the ads..get over it. It’s just a couple of ads you can exit the show when they come on right before credits it’s not like it doesn’t allow you too. Ads are on pretty much any tv platform (other then like Netflix and those things). And for signing in with your provider...is it really that hard to sign in with what tv provider you have like come on you shouldn’t bash on the app just cause you have to sign in with your tv provider for the latest episode. That’s stupid.
Watching agents of shield. There’s a commercial break before the last 2 minutes of the show, so you have to watch about 5 minutes of ads just to see the last 2 minutes of the show. When the ads ended, I missed the first few seconds and went to rewind. It ended up sending me back to the beginning of the commercial break. Usually it recognizes you already watched that one and skips you over it, but not this time. It made me watch the ads again for 5 minutes. Then when they were over it sent me halfway into the last 2 minutes, so I had to rewind again. But this time it sent me farther back for no reason. Sent me back 2 commercial breaks. So I had to watch another 5 minutes of ads. No we’re at 15 minutes of ads just to see 2 minutes of the show. But wait, there’s more! Since it sent me back 2 commercial breaks, once I finished the third set of commercials I fast forwarded to the end, hoping to get by the last commercial break since I’ve watched that one TWICE ALREADY, but nope. Made me watch it a third time. Another 5 minutes. So I spent 20 minutes of my life just to watch TWO MINUTES of your show. Never again. I’m done watching agents of shield on your app, I’ll just wait for it to get to Netflix where I don’t have to deal with this.
Okay, so previously I wrote a low-rating review because the app was giving me an "Oops..." error message whenever I tried to play anything. I don't know what happened - maybe there was an update or maybe episodes just had to be a certain number of weeks old for me to play them - but it works now and I have no problem with it. Except that the "Oops..." message was nondescript and confusing. It would be nice if the message would either indicate what was wrong (connection error, login error etc.) or direct the user to contact support. As it was, I was left frustrated and unsure of what to do. (I've had bad experiences with various support teams [not ABC] over the years and so my first thought is not to contact them unless it's directly suggested to me.) But for now, it seems to work great and I have no significant complaints. [EDIT] Eeeeexcept that it just randomly crashed in mid-video. I can deal with it, but the developers might want to be aware of the issue.
I think this is an awesome app, however, I do not understand why you cannot stream more affiliates of your network, or even allow all TV providers to allow people to stream ABC online at no additional cost!! When I want to watch something live on your network away from my home WiFi, I have to pay more money on ANOTHER streaming service to watch. For instance, if I want to watch Dancing with the Stars LIVE online away from home, I have to pay more money for ANOTHER online streaming service! It would literally save more money for the TV customers if you could reach agreements with Hearst Television (besides the one that you have now regarding DirecTV customers) and all of the other owners of your other affiliates, besides the eight that you already own. I think it will help your app and website improve if you do so. Other than that, I think this app is awesome!!
I am honestly shocked that Apple let this app through. When attempting to watch a show, the app shows advertisements (which is fine), but when those ads are finished and your screen goes into sleep mode the app goes into background mode. When you unlock your device and double tap the home button and switch back to it, it rewinds what you were watching by 5 minutes. If you try to fast forward to get back to where you were it makes you watch the same ads over again and rewinds you back ANOTHER 5 minutes and goes through the 6 back to back ads ALL OVER AGAIN. At one point I watched 18 ads back to back (no that is not a typo, it was EIGHTEEN ads, one right after the other)! Additionally, when casting to Apple TV or chrome cast it continuously shows a translucent bar at the bottom of the tv screen that permanently says “your video will resume after 00:30” and never goes away and never changes. As an iOS developer myself, I don’t see why the developer didn’t thoroughly test this app more than they did. Update: Deleted app
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