User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
So i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!
***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it. I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points. Haven’t been to 7 11 since this incident. Original: So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed. The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot? It’s a bummer because I do actually like 7-11.
I had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points” It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to. If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS.
I am a FREQUENT 7-Eleven customer. I’m there at least every other day; it’s where I pick up my supplies for my work day. Coffee, energy drinks and cigarettes...those add up. One of the employees was kind enough to install this app on my phone so that I don’t have to dig out my physical card, and I can easily keep track of my points and rewards, such as free coffee and sales that are being offered. I don’t know what’s happened recently, but today I tried to check my balance and all of my information was wiped out. Only my name remained...my card number wasn’t even on there, and it wouldn’t let me re-enter it. I forgot what kind of message I was given. I’ve uninstalled and reinstalled the app, no luck. I signed out, and tried to reset my password. All I keep getting is “oops...your session timed out”. Something happened with the app, and it’s odd that it was just updated 3 days ago. Sometimes, leaving something alone is good enough. I spent $40 today that won’t count, because I guess I’m not a valued customer anymore. Thanks, “developers”. Smh.
I work in the tech field, I work on apps...this is unacceptable for a company of this magnitude to have such a crappy app. My app stated I wasn’t connected to the internet, which was an issue I had months ago when I initially downloaded it and is why I originally deleted it. I downloaded again and it worked fine up until a few moments ago. I pulled open the app and noticed the no internet message. Everything is off of my LTE data, I have unlimited on a major carrier, it isn’t a connectivity issue on my end. So I proceed to delete the app, and now I cannot log in, nor can I make a new account. It keeps giving me an error message. This is a bug that has been ongoing for a while...7-11 developers you respond to all of these complaints yet, you don’t fix the issues? The purpose of these ratings is to help you fix problems and this appears to be a very large one. Will be deleting the app until you all can get your heads out of your arses.
Put savings in your pocket with this convenient app from 7-Eleven that rewards you for buying the food and drinks you already love. Earn points on almost everything!
THE NEW AND IMPROVED 7REWARDS℠
Big news! Now you can earn 7Rewards℠ points on most purchases. Redeem your points for more awesome
7-Eleven food and drinks. Plus, buy 6 cups and get the 7th FREE! That goes for any cup, any size, your way, every day.
Start earning 7Rewards today with three easy steps:
· Download the 7-Eleven app to join.
· Scan your app barcode at every checkout.
· Earn 7Rewards℠ points
· Any 7th cup is FREE!
Your member barcode earns you free drinks and so much more. Scan it at checkout to redeem exclusive offers on 7-Eleven and partner products.
7-Eleven is always on your way. Find the store closest to your route or anywhere in the country, heart your favorites and find out which locations provide services like hot food, Redbox, gas and propane tanks.
We’re here to make your day better. Please let us know if you think we’re doing a good job or not. Submit feedback in the form of a question, complaint or compliment at any time in the app.
Earn 7Rewards℠points for every dollar you spend* and score exclusive bonus offers to help you get rewards like free food and drinks even faster. Best of all, you still get every 7th cup FREE.
*Points exclude services, fuel and age restricted items including tobacco, lottery and alcohol.
MOBILE CHECKOUT – NOW AVAILABLE AT SELECT STORES!!!
Take full control of your shopping experience. Skip the line every time!
How it works:
Download the 7-Eleven app and find MOBILE CHECKOUT on your app home screen
Scan the items as you shop, while enjoying all 7Rewards benefits and in-store promotions
Review your cart and pay using your preferred payment method (debit card, credit card, Apple Pay)
Confirm your purchase by scanning your QR code at the scanner near the entrance
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