App Reviews Integration With Freshdesk

Receive app & game reviews and reply to them without leaving Freshdesk. App Store, Google Play, Mac App Store, Microsoft Store and Amazon Store.

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Manage all your app or game reviews from one place

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Receive all reviews that matter. Choose if you wish to receive all, only negative or only positive ones.

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Reply to them directly in your Freshdesk account. No more redirection to app stores.

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Track all information about reviews in Freshdesk tickets: app version, country, language, time stamp.

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Receive reviews from any country in your preferred language: they all are translated automatically.

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Add tags or to-do tasks to each review for a faster and more convenient search.

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See if your users changed their mind and updated a rating or a review: an updated one will appear as a new tickets marked [UPD] showing the old one in the same thread.

Track your team efficiency

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Monitor how your teams are managing reviews right on Freshdesk dashboard.

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See if every problem was solved and your users are happy, how quickly each review is replied to and who of your team does it the best.

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Assign reviews to a specific team member automatically: never let your customer support miss any negative review and your QA engineers — app bugs.

The Freshdesk AppFollow integration supports app and game reviews from App Store, Google Play, Mac App Store, Microsoft Store and Amazon Store.

Learn how to set up the integration here.

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 23 /mo
For small teams
hands   Enterprise plan
Custom price
For medium and big teams
Talk to Sales
wave   Free plan
$0   /mo
A good way to start
Get Started
ok   Premium plans
From $23   /mo
For small teams
Start Free Trial
raised_hands   Enterprise plan
Custom price
For medium and big teams
Talk to Sales Learn more  

Prices are per month for the annual subscription period.

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Grow Your Apps With AppFollow and Freshdesk