Receive app & game reviews and reply to them without leaving Freshdesk.
App Store, Google Play, Mac App Store and Microsoft Store.
Receive all reviews that matter. Choose if you wish to receive all, only negative or only positive ones.
Reply to them directly in your Freshdesk account. No more redirection to app stores.
Track all information about reviews in Freshdesk tickets: app version, country, language, time stamp.
Receive reviews from any country in your preferred language: they all are translated automatically.
Add tags or to-do tasks to each review for a faster and more convenient search.
See if your users changed their mind and updated a rating or a review: an updated one will appear as a new tickets marked [UPD] showing the old one in the same thread.
Monitor how your teams are managing reviews right on Freshdesk dashboard.
See if every problem was solved and your users are happy, how quickly each review is replied to and who of your team does it the best.
Assign reviews to a specific team member automatically: never let your customer support miss any negative review and your QA engineers — app bugs.
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
