Reputation management solution for businesses
with mobile apps

Increase your customers’ loyalty by identifying problems they have with a 360° reviews analysis and reply to review tool

Make your clients and community feel important

It's crucial to connect with app users and fix their issues before they negatively affect your app performance


Understand user needs

Use Semantic Analysis to get a deeper understanding of how your users feel about your app and change their attitude over time


Ease users support

Reply to iOS and Android reviews directly in AppFollow, Slack, Zendesk, Salesforce or other integrations without being redirected to app stores


Get business insights

Analyze the historical change of user reviews. See if users change their reviews or delete them and how it affects your mobile app rating


Automate operations

Assign reviews to be sent to a responsible team – bugs sent to developers, complaints to a customer support team, and feedback to your product owners


Why mobile app reputation influence its downloads & revenue

Reason 1
Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores

Reason 2
Experience of other users is a crucial point in decision-making regarding downloading your app

Reason 3
Fixing user issues increases app rating and conversion-to-install rates and helps you get to the Top Charts

Reason 4
Navigate reviews is crucial to maintain loyal users and sales, even after winning the market


How to improve mobile app reputation with AppFollow

Solve user issues before it turns into a problem

Respond to reviews in one click without redirection to app stores

Turn user feedback into functional insights with semantic analysis

Get instant alerts about a query and when your users are not satisfied

Monitor app reviews of your competitors and know their users better than they do


Who can use AppFollow reputation management tools

Customer Support Agents to receive mobile user reviews and react in seconds right in their help desk service

Customer Support Managers to track their team performance, overall customer experience and requests

Product managers, developers, marketers — all your teammates will stay in the know


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