by fixing their issues before they affect your app performance
Use Semantic Analysis to get a deeper understanding of how your users feel about your app and change their attitude over time
Reply to iOS and Android reviews directly in AppFollow, Slack, Zendesk, Salesforce or other integrations without being redirected to app stores (mobile team management)
Analyze the historical change of user reviews with best app for reputation management. See if users change their reviews or delete them and how it affects your mobile app rating
Assign reviews to be sent to a responsible team – bugs sent to developers, complaints to a customer support team, and feedback to your product owners (mobile process management)
That reinforced the customers’ loyalty and satisfaction
More active users growing the community
As the result of support team addressing every user complain
Having a customer-obsessed approach & mobile team management is essential to beat competitors and outperform them in app stores
Experience of other users is a crucial point in decision-making regarding downloading your app
Fixing user issues increases app rating and conversion-to-install rates and helps you get to the Top Charts
Navigate reviews is crucial to maintain loyal users and sales, even after winning the market
Solve user issues before it turns into a problem
Respond to reviews in one click without redirection to app stores
Turn user feedback into functional insights with semantic analysis
Get instant alerts about a query and when your users are not satisfied
Monitor app reviews of your competitors and know their users better than they do
Customer Support Agents to receive mobile user reviews and react in seconds right in their help desk service
Customer Support Managers to track their team performance, overall customer experience and requests
Product managers, developers, marketers — all your teammates will stay in the know
Monitoring what users think of your and your competitors’ app is a must for app success
Learn how users rate your app and use those insights to get to the Top Charts in the App Store and Google Play Store
Use Semantic Analysis to monitor the most used words, and scrutinize how users feel about your app and change their attitude over time
Be aware of ratings and reviews that were updated by returning users, and see if they increase or decrease the original ratings and reviews
See what users like and dislike about your competitors’ apps to know what features are the most popular and adjust your product roadmap
”J’aime absolument AppFollow. C’est exactement ce dont j’avais besoin pour amener notre service client au niveau supérieur. Le nombre total d’intégrations disponibles est impressionnant.”
”Nous utilisons AppFollow pour suivre nos classements d’applications et les positions des mots clés dans l’App Store et Google Play. Le service est tout simplement génial et j’aime bien l’option permettant d’automatiser tous les rapports et de les envoyer vers nos canaux Slack.”
”AppFollow est un service incroyable et a une équipe formidable! Leurs outils nous ont permis de rationaliser considérablement notre flux de travail de gestion de la révision des applications et de nous donner une visibilité bien plus grande sur le sentiment général des clients.”
”Merci, AppFollow! Notre jeu phare, le World Poker Club, affiche une croissance organique d’environ 35% sur Android et iOS. Je peux fortement recommander de travailler avec l’équipe AppFollow.”
”AppFollow nous permet de rester en contact avec nos clients. Les commentaires des utilisateurs du monde entier sont automatiquement traduits et transmis à notre canal Slack, pour un partage aisé avec tous les membres de l’équipe.”
Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.
App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.
In the meanwhile, check latest insights
on mobile business
SketchAR app's spent zero on marketing, but gotten 50,000 downloads a month from organic traffic and 50,000 per day with an App of the Day card. And here's their secret strategy.
How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user loyalty and app installs. What are the strategies and outcomes for companies of different sizes. Reply to reviews in 2020.