Double win! We increased the limits for Essential, Startup, and Growth plans, and you can buy them with a discount in July! Check it out

Plus de 60 000 entreprises leaders du monde entier
font confiance à AppFollow pour sa croissance G2 Crowd

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

Les outils d'AppFollow sont efficaces pour gagner du temps ! Il n'a fallu que trois jours pour multiplier par 2,3 le nombre d'avis traités. . Nous avons pu réduire le nombre de clics et avons maintenant plus de temps pour travailler sur les commentaires essentiels : les avis mis à jour et les avis mis en avant.

Kim Bokyung Responsable du service client Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Un outil flexible qui permet de gérer l'ASO, les produits et le service client. Dans notre entreprise, nous utilisons AppFollow pour travailler sur l'ASO et le service clients, ainsi que pour effectuer une veille sur nos concurrents. Je trouve que c'est bien que l'entreprise combine différents domaines de l'application, afin que différentes équipes puissent partager un seul outil et des données.

Catherine Sibirko Expert ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nous aide à interagir avec les clients de manière plus rapide, plus facile et plus simple, en comparaison avec les consoles de stores. Après 6 mois d'utilisation de la plate-forme, nous connaissons un grand succès avec un ROI estimé à 850%.

Ashley Yap Responsable du service client Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo
PicsArtPNG
Load more

Boostez la croissance de votre application avec AppFollow